Can't delete Flash9.ocx

Report · Jul 25, 2006

While trying to solve some Flash/IE installation problems, I have discovered that I can't delete the following file:
C:\WINDOWS\SYSTEM32\Macromed\Flash\Flash9.ocx
I've tried safe mode, "move on boot", BartPE, and nothing will get rid of this file. The read only attribute is set and cannot be changed....does anybody have any ideas as to what might be causing this?
Thanks,

Rob

Report · Jul 29, 2006

Hiya

I'm having the exact opposite problem...my PC can't find that file! And my flash crashes on all sites that use Flash. Version 9 has evidently got some sort of issues that need fixing. The sooner the better.

Report · Aug 14, 2006

Hi Kempyness, have you resolved your problem? If so how?

For the past year whenever I visit a site with some form of flash content (even a small banner Ad) my browser comes up with the error Internet Explorer has encountered a problem with an add on and needs to close, the following add on was running when this problem occured - File : Flash8.0cx

So when Flash 9 came out I was overjoyed as I thought all my problems would be solved...alas no, now I get exactly the same situation and message but its now the add on Flash9.0cx

This is ruining my surfing now as more and more sites are using Flash, i've tried everything...various browsers...Opera, Netscape, Firefox etc etc...same probs. I've emailed Adobe...No response, I've emailed Microsoft...No response. I've sent literally hundreds of error reports to Microsoft support...NO response. I've posted endlessly on various Tech forums and asked for advice and although people have tried to help i've not managed to solve it.

I've uninstalled and re-installed many times the Flash programme...I've got all the latest updates on my PC...I even uninstalled virtually everything on my PC except the Flash and the Operating System (XP PRO) and it still happened.
Active X is updated as well. I have to turn images off when I visit my college site because otherwise I couldn't browse it...It is so frustrating!

I've got to the stage where i'm beginning to dread going on-line, if you could help or anyone I would be really grateful.

Or

If someone from Adobe could please take ownership of this and try to help, I might only be 1 user with a problem that doesnt interest you but I deserve to be able to Surf the net without stress dont I?

Sarah

Report · Sep 04, 2006

The only way is formatting your hd

I deleted it by installing xp on a second hard drive leaving the the original one intact so all my files were safe
I then moved the files I wanted over to the Newer Hard drive the one with a fresh xp on it and then i formated the otherhard drive with Flash9.ocx and it clears the files out but it is like using a stick of tnt to move something small.

Report · Feb 25, 2007

I've installed XP on one of my other 3 partitions, and removed Windows (except for system32/macromed/flash/flash9.ocx), which will not be deleted and stops me from formatting. Because my first copy of XP is no longer bootable, as it's half-formatted, I cannot run the installer to remove my old version of Flash. However, instead of running uninstfl.exe -q -u flash9.ocx, can I use uninstfl.exe -q -u C:/WINDOWS/SYSTEM32/Macromed/Flash/flash9.ocx ???

Report · Mar 13, 2007

Paul,

I'm having problems with one specific website: www.ma.hu
I just keep clicking on the links and use the back button. It's almost sure to crash every time. It must be one of the ads causing the problem.

-Flash: WIN 9.0.28.0 (flash9b.ocx, 2262648 bytes) - (But I had the same problems with Flash 8.0, too)
-OS: Win XP Pro SP2
-Browser: IE 7.0.5730.11 - (But I had the same problems with IE6.0, too)

Can you investigate the problem?

Report · Jan 27, 2008

Hmmm thanks

http://www.freemu.info
http://www.figurehosting.com

Report · Feb 03, 2008

Once i upgraded to Vista i started seeing this problem as well... Before with Xp - everything was OK. Is there any workaround?
Thanks,
Dean

Web Directory
Watch movies online

Report · Aug 15, 2006

sarah I too have the same issue. It keeps some sites from loading and freezes my pc as well. I miss my Crickler and i am so angry. I am 59 & it is a shame that adobe is not responding to a major issue. I wanted version 7 back but no.... I think it is a shame when i was asked to install needed components for a game and got this crap.

Report · Aug 29, 2006

Pls. disregard my message. I posted in the wrong forum.

Report · Aug 29, 2006

Hi,

There are 2 problems being discussed here. One is difficulty in deleting or uninstalling Flash Player for Windows IE. The quick solution is to run the uninstaller, which is found here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

The uninstaller both unlocks and deletes the Flash Player. (The Flash Player is locked upon install to prevent a malicious web site from tricking people into installing spyware or malware that masquerades as the Flash Player.)

Alternately. you can run %windir%\systems32\macromed\flash\UninstFL.exe at Birdz advised. This uninstaller requires no special download and should already be on your system.

The second problem that is being discussed here are Flash Player crashes. The most valuable piece of information you can provide is the URL where the crash occurred. Its also essential to provide the version number of the Flash Player you're using and your confirguration (operating system and browser version). You get bonus points for returning to the URL and letting us know if the crash occurred a second time. With this information, we can track down the root cause and resolve it.

Thanks for your help.

--- Paul
Flash Player Engineering

Report · Sep 08, 2006

Okay Paul, you want a URL?
www.washingtonpost.com/wp-srv/style/crosswords/crickler.html
I'm using Flash9 (9.0.16.0) on IE6 (6.0.2900.2180.xpsp_sp2_gdr.050301-1519) and IE always crashes on this page.
Sometimes it just crashes the active window; other times it crashes all (well, both) IE windows.

bio2935c

Report · Oct 04, 2006

Adobe has a beta release for Flash Player 9.0.18.0. Please download and test it here:

http://labs.adobe.com/

Report · Nov 02, 2006

Wow, I am having the same problem and I was told by Adobe that it was windows fault.

You may want to let the left hand know what the right hand is doing.

Sites I currently see problems with-myspace.com; youtube.com; msn.com; Livejournal.com.

Just to name a few. Now it does two things that are very interesting that I have seen in a few systems. (I am a t4ech who works for a company that doesn't want to way we can't fix it, we can fix anything!) IE 6 and 7 will only crash IE windows running flash. Mozilla just crashes, so does opera. From what I have seen, OSX running safari does as well.

My personal current setup is a WINXPPRO NFR copy, with a 64 bit 3.2 intel proc and 1gb ram, running with an ati X600. Updates are up to date. IE currently is updated.

Now, one other interesting thing, this does not always crash right away. sometimes I leave my computer up overnight and will have crashes in the morning.

IE and windows always fault module flash9.ocx ver 9.0.16.0 in the system viewer.

Please, for the sake of my customers who are frustrated, as am I, can we find a happy place?

Report · Nov 02, 2006

Mr. Winings...

can u pls set up a company that produces "flash" as competition for adobe...how about "SixSigmaFlash"...sounds good to me...:)

Report · Nov 03, 2006

Just to make it official … I am running …

Windows XP Home Edition
Build: 2600.xpsp_sp2_gdr.050301-1519 (Service Pack 2)
IE Version 7.0.5730.11
Flash Version: WIN 9,0,21,75

Well I did the uninstall and reinstall as prescribed above. Went to sleep with 3 tabs open to myspace, woke up and CRASH … yet again. Believe it or not.

It appears that myspace is the only site I am having problems with, but I have ActiveX turned off for all but trusted sites. That stops the crashing PDQ. ;-)

I looked in …
C:\Documents and Settings\Owner\Local Settings\Temp

And did a …
dir *.mdmp

And no files were found.

It looks as if there could be an ad from myspace that is causing the problem, and giving Adobe the benefit of the doubt, it could be just one advertiser that is causing the problem. Perhaps making an undocumented call and the like.

Since Katte is having the problem across multiple sites, I would be curious as to if there is an advertiser that advertises on all the sites she has noted. This could be a common thread, no pun intended.

If myspace does not rotate ads unless the page is reloaded, then this is probably NOT the problem. Some sites rotate ads regardless if the page is reloaded or not. This could mean that there is some sort of timing problem with the internal mechanism of FLASH. I will start doing SPC on the mean time to crash to confirm this.

I have had problems when I was running IE 6 where as Adobe’s FLASH install page would not even start the install.

WARNING… DO NOT DO THE BELOW UNLESS YOU ARE A QUALIFIED PROFESSIONAL FOR YOU COULD REALLY REALLY HOSE UP YOUR COMPUTER.

How I fixed it when running IE6 was to, after running their alleged uninstall tool, I searched my hard drive and physically deleted all occurrences of any FLASH folders/files. Then I went into the system registry and searched then deleted every occurrence of any reference to FLASH. Their install page still would not install FLASH. After finding a link somewhere where I could download FLASH without going to Adobe’s install page, I was able to get it to work until I downloaded IE7. However, due to the fact that before I started running IE7, the only site I went to where I had to have FLASH running i.e. a ‘Trusted Site’ was RJR CamelSmokes, so this could be misleading. Last time I was there, which was on 10/11/06, it didn’t crash, but it wasn’t working correctly either. Input fields were not allowing inputs. And I don’t remember but I’m 95% sure I was running IE6 at the time.

If it is indeed a Microsoft problem, and I’m not saying it isn’t, I can empathize with Adobe, for I had a problem that was a Microsoft bug and I had to explain to my customers why there were rounding errors. On the other hand, Adobe is a big company and has many more resources and influence in the industry than I have and someone, perhaps in the corner office at Adobe, should call someone, perhaps with the initials BG at Microsoft, and I’d just bet the problem would get resolved.

But the fact that I have had so many problems, as apparently thousands if not tens of thousands or hundreds of thousands of other users are having, and I mean before IE7 and on various flavors of Windows, and perhaps various operating systems and browers, the only common thread I see is Adobe. Also note that for several years, 1999 to 2003 or so, I also had a lot of problems with the Adobe Reader.

I really don’t want to take the hours of painstakingly doing what I did before to fix it, but it looks like I will need to, just to see if that fixes the problem or not, again.

Kind of makes the entire Internet thing a real displeasure instead of the pleasure it should be. To say that I am really starting to become disenchanted with this entire mess would be a gross understatement.

flash7izdabest:
Sure, just come up with about 10 million dollars start up capital ;-)

Jim Winings
Principal
Six Sigma SPC

Report · Nov 03, 2006

quote:

Originally posted by: Jim Winings
Just to make it official … I am running …

Windows XP Home Edition
Build: 2600.xpsp_sp2_gdr.050301-1519 (Service Pack 2)
IE Version 7.0.5730.11
Flash Version: WIN 9,0,21,75

Well I did the uninstall and reinstall as prescribed above. Went to sleep with 3 tabs open to myspace, woke up and CRASH … yet again. Believe it or not.

It appears that myspace is the only site I am having problems with, but I have ActiveX turned off for all but trusted sites. That stops the crashing PDQ. ;-)

I looked in …
C:\Documents and Settings\Owner\Local Settings\Temp

And did a …
dir *.mdmp

And no files were found.

It looks as if there could be an ad from myspace that is causing the problem, and giving Adobe the benefit of the doubt, it could be just one advertiser that is causing the problem. Perhaps making an undocumented call and the like.

Since Katte is having the problem across multiple sites, I would be curious as to if there is an advertiser that advertises on all the sites she has noted. This could be a common thread, no pun intended.

If myspace does not rotate ads unless the page is reloaded, then this is probably NOT the problem. Some sites rotate ads regardless if the page is reloaded or not. This could mean that there is some sort of timing problem with the internal mechanism of FLASH. I will start doing SPC on the mean time to crash to confirm this.

I have had problems when I was running IE 6 where as Adobe’s FLASH install page would not even start the install.

WARNING… DO NOT DO THE BELOW UNLESS YOU ARE A QUALIFIED PROFESSIONAL FOR YOU COULD REALLY REALLY HOSE UP YOUR COMPUTER.

How I fixed it when running IE6 was to, after running their alleged uninstall tool, I searched my hard drive and physically deleted all occurrences of any FLASH folders/files. Then I went into the system registry and searched then deleted every occurrence of any reference to FLASH. Their install page still would not install FLASH. After finding a link somewhere where I could download FLASH without going to Adobe’s install page, I was able to get it to work until I downloaded IE7. However, due to the fact that before I started running IE7, the only site I went to where I had to have FLASH running i.e. a ‘Trusted Site’ was RJR CamelSmokes, so this could be misleading. Last time I was there, which was on 10/11/06, it didn’t crash, but it wasn’t working correctly either. Input fields were not allowing inputs. And I don’t remember but I’m 95% sure I was running IE6 at the time.

If it is indeed a Microsoft problem, and I’m not saying it isn’t, I can empathize with Adobe, for I had a problem that was a Microsoft bug and I had to explain to my customers why there were rounding errors. On the other hand, Adobe is a big company and has many more resources and influence in the industry than I have and someone, perhaps in the corner office at Adobe, should call someone, perhaps with the initials BG at Microsoft, and I’d just bet the problem would get resolved.

But the fact that I have had so many problems, as apparently thousands if not tens of thousands or hundreds of thousands of other users are having, and I mean before IE7 and on various flavors of Windows, and perhaps various operating systems and browers, the only common thread I see is Adobe. Also note that for several years, 1999 to 2003 or so, I also had a lot of problems with the Adobe Reader.

I really don’t want to take the hours of painstakingly doing what I did before to fix it, but it looks like I will need to, just to see if that fixes the problem or not, again.

Kind of makes the entire Internet thing a real displeasure instead of the pleasure it should be. To say that I am really starting to become disenchanted with this entire mess would be a gross understatement.

flash7izdabest:
Sure, just come up with about 10 million dollars start up capital ;-)

Jim Winings
Principal
Six Sigma SPC

Hey Jim Winings, I'll bet we could raise the start-up capital from all the hundreds of millions of stymied Adobe users who would love to make the internet thing a pleasure again! No kidding. Any investor's out there?

Report · Nov 03, 2006

quote:

Originally posted by: Jim Winings
Just to make it official … I am running …

Windows XP Home Edition
Build: 2600.xpsp_sp2_gdr.050301-1519 (Service Pack 2)
IE Version 7.0.5730.11
Flash Version: WIN 9,0,21,75

Well I did the uninstall and reinstall as prescribed above. Went to sleep with 3 tabs open to myspace, woke up and CRASH … yet again. Believe it or not.

It appears that myspace is the only site I am having problems with, but I have ActiveX turned off for all but trusted sites. That stops the crashing PDQ. ;-)

I looked in …
C:\Documents and Settings\Owner\Local Settings\Temp

And did a …
dir *.mdmp

And no files were found.

It looks as if there could be an ad from myspace that is causing the problem, and giving Adobe the benefit of the doubt, it could be just one advertiser that is causing the problem. Perhaps making an undocumented call and the like.

Since Katte is having the problem across multiple sites, I would be curious as to if there is an advertiser that advertises on all the sites she has noted. This could be a common thread, no pun intended.

If myspace does not rotate ads unless the page is reloaded, then this is probably NOT the problem. Some sites rotate ads regardless if the page is reloaded or not. This could mean that there is some sort of timing problem with the internal mechanism of FLASH. I will start doing SPC on the mean time to crash to confirm this.

I have had problems when I was running IE 6 where as Adobe’s FLASH install page would not even start the install.

WARNING… DO NOT DO THE BELOW UNLESS YOU ARE A QUALIFIED PROFESSIONAL FOR YOU COULD REALLY REALLY HOSE UP YOUR COMPUTER.

How I fixed it when running IE6 was to, after running their alleged uninstall tool, I searched my hard drive and physically deleted all occurrences of any FLASH folders/files. Then I went into the system registry and searched then deleted every occurrence of any reference to FLASH. Their install page still would not install FLASH. After finding a link somewhere where I could download FLASH without going to Adobe’s install page, I was able to get it to work until I downloaded IE7. However, due to the fact that before I started running IE7, the only site I went to where I had to have FLASH running i.e. a ‘Trusted Site’ was RJR CamelSmokes, so this could be misleading. Last time I was there, which was on 10/11/06, it didn’t crash, but it wasn’t working correctly either. Input fields were not allowing inputs. And I don’t remember but I’m 95% sure I was running IE6 at the time.

If it is indeed a Microsoft problem, and I’m not saying it isn’t, I can empathize with Adobe, for I had a problem that was a Microsoft bug and I had to explain to my customers why there were rounding errors. On the other hand, Adobe is a big company and has many more resources and influence in the industry than I have and someone, perhaps in the corner office at Adobe, should call someone, perhaps with the initials BG at Microsoft, and I’d just bet the problem would get resolved.

But the fact that I have had so many problems, as apparently thousands if not tens of thousands or hundreds of thousands of other users are having, and I mean before IE7 and on various flavors of Windows, and perhaps various operating systems and browers, the only common thread I see is Adobe. Also note that for several years, 1999 to 2003 or so, I also had a lot of problems with the Adobe Reader.

I really don’t want to take the hours of painstakingly doing what I did before to fix it, but it looks like I will need to, just to see if that fixes the problem or not, again.

Kind of makes the entire Internet thing a real displeasure instead of the pleasure it should be. To say that I am really starting to become disenchanted with this entire mess would be a gross understatement.

flash7izdabest:
Sure, just come up with about 10 million dollars start up capital ;-)

Jim Winings
Principal
Six Sigma SPC

flash7izdabest, lets dump the "flash" and make the new company "SIX SIGMA WORKS"...Please see my comments above...how about it?

Report · Sep 08, 2006

Paul,

here is another link: http://www.youtube.com/my_videos_upload (page 2 of this link). Flash 9 crashes when I click the browse button which should open the window to chose to file to be uploaded. I am using Windows XP and MS Internet Explorer 6.0.

Thanks,

Global Explorere

Report · Sep 08, 2006

This flash9.ocx crash happens all the time playing Yahoo Chess. It is a total nuisance since you often lose the match you're playing because you can't log back in in time. Please fix it.

Report · Dec 10, 2006

i have flash 9 and it keeps crashing when i'm playing yahoo chess too.

http://games.yahoo.com/games/login2?page=ch&ss=1

it is annoying when it crashes in the middle of a game. the old Java version of the game doesn't give me these problems.

Report · Dec 10, 2006

is there any way to get a stack trace of a Flash 9 program while it is running? Yahoo chess keeps freezing, but it seems more like an infinite loop or thread gone wild cause i am still able to type a message to the other player, albeit very slowly. i just am not allowed to move.

Report · Sep 17, 2006

Until I installed Flash 9 I've had no browser issues that I could attribute to the earlier version (8) of the flash player I used. However since initial install in mid-August, that's no longer the case.

The first indication was a persistent message window re: "flash9.ocx' file" while online gaming at the Pogo (EA) game site. The url is www.pogo.com; but I have a member signon so I'm not sure the error scenario can be reproduced explicitly. It did not crash IE and I could just click "OK" and the game would continue. Sometimes message would show up after I logged off. I was able to browse other websites without encountering any flash errors and/or browser crashes. Approximate error message: "Internet Explorer has encountered a problem. File : Flash9.ocx"

I created a win/checkpoint prior to installing the Flash 9 player, so I went back and restored. No relief just stranger stuff -- the win/restore obviously does not back off the player.

I no longer get the weird messages on Pogo but other sites that exhibit the following scenario:

Flash content won't display;
Website displays Macromedia button & instructions to update to latest version;
Clickable link to Macromedia ( http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash).

(Specific url prompting download: http://www.zillow.com/search/Search.htm?citystatezip=85025&mode=browse)

I did bite the bullet and re-install the player (after another checkpoint) but the above error at Zillow persists; regardless of win/restore. I still see the same information on the player version, file locations, file names, and file versions.

The Adobe browser test for the Flash player version I'm using shows: 9.0.16.0.
The flash.ocx files (v 6.0.79.0) are in both folder locations (Windows\ServicePackFiles\i386 and Windows\System32\Macromed\Flash).
The flash9.ocx file (9.0.16.0) is in the right location too.
My OS is winxp/home(sp2); browser is IE 6.0; maintenance is current-to-date.

I'll proceed with your advice regarding the uninstall but I hope a Macromedia-supplied solution arrives soon -- even after clearing cache, temp, etc. there appears to be some sort of version conflict going and it effects browser performance.

Report · Sep 17, 2006

Forget my last solution - I'm like Kempyness - it has come back (frustrating)

Just tried a windows reinstall and then downloaded flash9 - still get the error message.

I see in another thread that someone has a registry update that appears to fix this using www.donglefree.com

Using WinXP Home
IE ver 6.0.2900.2180_xpsp_sp2_rtm.040803-2158

Report · Oct 10, 2006

Dear Paul,

I saw your message while looking for help with my flashplayer problem and I have given you as much info as I can to help us all that are encountering this problem using flashplayer 9.0. By the way I don’t know if it matters but when I looked in my Macromedia File in C:/Windows/system 32/macromedia I noticed both flash 8 & 9. Is that correct to have both?

[The second problem that is being discussed here are Flash Player crashes. The most valuable piece of information you can provide is the URL where the crash occurred. Its also essential to provide the version number of the Flash Player you're using and your confirguration (operating system and browser version). You get bonus points for returning to the URL and letting us know if the crash occurred a second time. With this information, we can track down the root cause and resolve it.

Thanks for your help.

--- Paul
Flash Player Engineering]

URL: http://www.neopets.com/games/moonrockrampage.phtml

Adobe flashplayer 9.0
MSIE 7.0
OS: Windows XP
Dell Dimension 3000
120 gig HD
1 gig ram memory
Intel Pent 4

I was in level 10 of the game and received this error when trying to proceed to the next level:

MSIE 7.0 has encountered a conflict with the add on Adobe flashplayer 9.0 and must close.