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C
cgmoore64
Participant
January 22, 2008
Question

Flash 9: Failed to Install tn_19166 - can't get it to install

  • January 22, 2008
  • 12 replies
  • 50308 views
Hi,

I've tried to install Flash 9 a number of times but continue to get the same error message:

Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166

See my system info below. I also tried everything under tn_19166 and the info in the forum posted at the bottom of this post.

Any suggestions on how to resolve the issue?

Thanks,

Chris

SYSTEM INFO
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Model Dell Inspiron 8500
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2193 Mhz
BIOS Version/Date Dell Computer Corporation A06, 7/12/2004
SMBIOS Version 2.3
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Total Physical Memory 512.00 MB
Available Physical Memory 143.99 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB


ACTIONS TRIED
01/15/2008 11:55:34 PM
Reply | Quote | Top | Bottom

Download the uninstaller for Flash Player from "How to uninstall the Adobe Flash Player plug-in and ActiveX control"

http://www.adobe.com/go/tn_14157

Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications which might possibly use Flash Player are still in memory.

Install the new Flash Player from here:

www.adobe.com/go/getflashplayer

Check to see if Flash Player is installed:

http://www.macromedia.com/software/flash/about/
--------------------------------------------------------------------------------
Regards,

Darren J. McNally,
Technical Support Engineer, Adobe
Flash/Flash Player Support

This topic has been closed for replies.

12 replies

F
frankr48444877
Participant
February 12, 2019

Hi All,

There are two steps to solve this problem. First, get 

  1. Adobe cleaner tool, run it and select option 2  ( Adobe Flash Player 10.2) this will clean up problems you have with Flash Player.

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

  1. Get Flash Player uninstaller, this will remove all flash player files from your computer.

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller

Try to install the software and you should be good.

Cheers!!!

W
WebmasterBlog
Participating Frequently
June 16, 2008
I hawe read here a solution of this problem, but i don't finf it now. Search for it.
A
Anonymous
March 3, 2008
It means that when you log into a computer, unless you have "administrative" priviledges, you probably will not be able to use my instructions.

You should be able to try the instructions, and if you end up not having administrative priviledges, then it will let you know you do not have permission to perform my instructions.

If you don't, then please come back and let us know so we can help you further. Good luck.
A
Arrghmatey
Participating Frequently
February 23, 2008
It seems like there are two problems. I can download and install the player plug in but not Active X controls. I believe the tool from MS is worthless but takes up alot of space, if I can translate it's goggly goo it says there are problems in the registry but doesn't fix them.

I can live w/o flashy stuff on my pages however I'm wanting to install a program dependent on Active X controls. It gives the message 'failed to initiate flash player. Please re-install (the program)'.

How are people having success with the stand-alone installers...you'd think when the Active X file is separate I'd have more installation luck but I get the same 19166 message?

Psychiatrists are probably doubling their income from these 'tiny' software glitches...
A
Anonymous
February 21, 2008
No text available
A
Anonymous
February 19, 2008
Fantastic. I followed your instructions and it solved my problem.
Thanks
A
Arrghmatey
Participating Frequently
February 15, 2008
I have this tool, and it did work once, then (probably after some MS update, or perhaps after installling Adobe Creative Suite) the player problem resurrected itself. I reused this tool which I'd kept in my downloaded files with no luck. Do you think I need to reinstall the SubInACL tool?
A
Anonymous
February 17, 2008
I would recommend doing so. Let us know how that goes.
F
fdarweesh
Participating Frequently
February 17, 2008
This message to Adobe Stuff:

Does this problem happened from Adobe side or Microsoft side
Because for me as developer ,it is not how to solve this problem for me,it is beyound that
To how my application users will install the player again
Since this problem touch the main core of our business when flash player looses internet spread and popularity

Feras Darweesh
A
Anonymous
February 15, 2008
Having the same problem.

Using XP with Internet Explorer 7. My firefox works fine, but I need to get Flash Player working in my IE7.

A
Anonymous
February 15, 2008
Alright everyone, I have solved this issue. I hope it works for all of you as well.

You must have administrator privileges to successfully complete these instructions.

1. Follow the instructions to download the SubInACL tool from the Microsoft Download Center. Click Here

2. Install SubInACL.

3. Download the reset_minimal.zip file. Click Here

4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.

5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.

6. Double-click reset_minimal.cmd.

7. This will open a command window and execute the SubInACL tool.

8. Do not use the machine while SubInACL is running.

9. When it is finished you will see "Press any key to continue".

10. Install the Flash Player from www.adobe.com/go/getflashplayer.
F
fdarweesh
Participating Frequently
February 17, 2008
quote:
Originally posted by: dr00t
Alright everyone, I have solved this issue. I hope it works for all of you as well.

You must have administrator privileges to successfully complete these instructions.

1. Follow the instructions to download the SubInACL tool from the Microsoft Download Center. Click Here

2. Install SubInACL.

3. Download the reset_minimal.zip file. Click Here

4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.

5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.

6. Double-click reset_minimal.cmd.

7. This will open a command window and execute the SubInACL tool.

8. Do not use the machine while SubInACL is running.

9. When it is finished you will see "Press any key to continue".

10. Install the Flash Player from www.adobe.com/go/getflashplayer.


Ok i'd tryed this way and it doesnt work for me ,after that I'd downloaded the uninstall_flash_player.exe from adobe
and make the uninstalling ,after this I'd did your 10 steps and now it is working
C
cgmoore64Author
Participant
January 26, 2008
Hi,

Anyone have any suggestions on how to resolve?
K
kennydont
Participant
January 23, 2008
I am having the same problem! It is driving me nuts. I have done everything this website has told me to. my mother-in-law had the same problem and can't remember how she fixed it, so if someone could figure out this mystery it would be MUCH APPRECIATED!!
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