7104, 6062898, 7693379, 0 - Save As PDF Does Not Work in FrameMaker 9

Forum|Forum|15 years ago
October 5, 2010
1 reply
914 views

I just updated my entire pubs team to the Technical Communicator Suite 2, which includes FrameMaker 9. FrameMaker 9 crashes for some people when they try to save as PDF. For some reason, I am not experiencing this problem but others are. We all got new laptops and new software at the same time, so it is my belief that our systems are nearly identical. The error number is 7104, 6062898, 7693379, 0. I have already searched the forum and advised people to install the "hot fix." Nothing seems to help. This problem is beginning to impact productivity. Does anyone know how to fix this issue? Thank you.

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Jeff_Coatsworth

Community Expert

Can you give us more details about your FM9 p level, your O/S, memory, etc. Can you print to the Adobe PDF printer? Create PDFs in any other app like Word?

A

Anonymous

Thank you for the reply.

We are using FrameMaker 9.0p230.

System info is:

Window XP Professional

3.24 GB RAM

Yes, other apps print PDFs fine.

A

Anonymous

Ok, you're still a bit behind - p255 is the current one. Can you create a PDF if you print to the Adobe PDF printer?

No. We tried both Save As PDF and also selecting Adobe PDF as the printer and running it through Distiller. Same problem.

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