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A
Anonymous
October 5, 2010
Question

7104, 6062898, 7693379, 0 - Save As PDF Does Not Work in FrameMaker 9

  • October 5, 2010
  • 1 reply
  • 914 views

I just updated my entire pubs team to the Technical Communicator Suite 2, which includes FrameMaker 9. FrameMaker 9 crashes for some people when they try to save as PDF. For some reason, I am not experiencing this problem but others are. We all got new laptops and new software at the same time, so it is my belief that our systems are nearly identical. The error number is 7104, 6062898, 7693379, 0. I have already searched the forum and advised people to install the "hot fix." Nothing seems to help. This problem is beginning to impact productivity. Does anyone know how to fix this issue? Thank you.

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    October 5, 2010

    Can you give us more details about your FM9 p level, your O/S, memory, etc. Can you print to the Adobe PDF printer? Create PDFs in any other app like Word?

    A
    Anonymous
    October 5, 2010

    Thank you for the reply.

    We are using FrameMaker 9.0p230.

    System info is:

    Window XP Professional

    3.24 GB RAM

    Yes, other apps print PDFs fine.

    A
    Art Campbell
    Inspiring
    October 5, 2010

    No. We tried both Save As PDF and also selecting Adobe PDF as the printer and running it through Distiller. Same problem.


    Two things to do:

    First, get the patches that will take you current - to p255.

    Second, download and install the Micrsoft Hotfix for PostScript printers on XP systems.
    http://support.microsoft.com/?id=952909
    -- it applies to all PS printers, including the logical PDF.

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