Adobe 9622 bug entered in January still not fixed

[cheryls1730789]

I entered a bug for Framemaker 2020 back in January in Adobe's tracker tool (bug  9622). It had to do with the following conditional tags being added to the product by default:

FM_PDF_Comments_Highlight

FM_PDF_Comments_Underline

5 others also requested that the bug be fixed also. However, it is now May and it is still Open, not fixed. I have been waiting for this fix so i can upgrade Framemaker where i work to Framemaker 2020. We use conditional text heavily here and won't go to FM 2020 until this bug is fixed. How do we get Adobe to fix this bug?  Does anyone have any ideas?

[Matt S - Tech Comm Tools]

I'd be happy to vote for your issue on the tracker, if you can help me (and Adobe) how these tags are impacting you and preventing you from upgrading to the newest version. They appear on my new documents as well, but I just ignore them, as I do the default Comment tag.

Apart from the fact that they exist, what's the workflow issue?

-Matt

[cheryls1730789]

We use conditional tags a lot in the manuals. Some have expressions. The expressions take into account the tags that have been configured. We don't want to change our expressions because 2 additional tags have been added that should be hidden. The tags mentioned cannot even be deleted like the Comment tag can.

[cheryls1730789]

Also forgot to mention, by automatically adding the Comment tag back in, we go back and remove that. That is annoying, but doable.

[Stefan-Gentz]

Why would you need to change existing conditional expressions for the purpose of showing/hiding existing ones just because there are two additional ones that are "just there" but not applied to any of your content?

(Of course, if you would apply them to some content and then want to show/hide them along with content with additional conditions, you would want to include them.

[cheryls1730789]

However, these 2 should not be showing in the first place and they cannot be removed. This is bug.

[Stefan-Gentz]

The two conditionals are required in FrameMaker 2020 for the new online review functionality and need to be there to make it work.

However, we will look into that and check if we can improve the user experience. Maybe we can hide them by default and only add them when required for the review. I'll discuss this with the product manager and development team 🙂

[cheryls1730789]

Thank you, that would be greatly appreciated. We have a lot of conditional tags here and having 2 that are not used and making sure they stay that way will some day cause someone to make a mistake. One of the others that approved this bug mentioned they do translations and can't have any conditional tags when sending over their translations. What's is involved with all that, I don't know. We do not do translations here. 

thanks

Cheryl

[Stefan-Gentz]

That is a strange comment regarding translation. I'm not aware of any CAT tool, that does NOT support conditionals in FrameMaker files. And I guess I know pretty much all which are on the market …