Adobe FrameMaker 11 reinstallation error message - serial number revoked. Product can't be licensed

[defaultxhawfx4ep50f]

A co-worker had the Adobe FrameMaker 11 version 11.0.0.380 re-installed and is receiving the following message:

Any suggestions as to how to resolve this will be appreciated.

Thanks.

[Jeff_Coatsworth]

That one is best dealt with by contacting the FM folk directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

[defaultxhawfx4ep50f]

Thanks for the info

[Klaus Göbel · Accepted solution]

There is a bug in FrameMaker11 installation.

you have to install an additional patch (11.0.2).

[defaultxhawfx4ep50f]

Thanks

[Jeff_Coatsworth]

I forgot about that one - I just checked my drives - I found that patch file - @defaultxhawfx4ep50f - PM me if you'd like me to send it to you.

[Jeff_Coatsworth]

@defaultxhawfx4ep50f check your messages to see if I've got the right email address for you

[Jeff_Coatsworth]

We have tried a number of methods to get this zip patch file transferred, but our corporate systems have stymied our attempts to get it over. Maybe it's time to go via personal computers....

[defaultxhawfx4ep50f]

Yes. I was able to successfully download to my personal pc from the drop box. Thanks so much for your assistance with this.

[Jeff_Coatsworth]

Excellent news - was it able to solve the problem?

[defaultxhawfx4ep50f]

We haven't had a chance to deploy the patch. If we ecide to do this, I will let you  know the results

[defaultxhawfx4ep50f]

Jeff:
We deployed the patch that you provided, and, unfortunately, it did not resolve the issue.

Thanks for your help with this.

[Jeff_Coatsworth]

Are you still getting the same message about the serial number being revoked or is it the browser not supported message? If the latter, then the issue is on the Adobe acivation server end of things - you hen need to apply the fix from here - https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

[defaultxhawfx4ep50f]

Thanks for the info

[defaultxhawfx4ep50f]

The message that we are getting is still that the serial number is being revoked.  

[Jeff_Coatsworth]

Time to contact the FM folks then.