Adobe FrameMaker 12 installer missing DLL

[aszerencses]

Hi, I hope you can help me, because I've run out of ideas...

Trying to install the FM12 package. I have Office 365 and I know only the 2003 and 2010 are supported, but I don't need the plugin, I'd only use it for creating FM11-compatible .fm and .xml outputs.

So, I open the downloaded file, the installer extracts and starts then it says that a dll is missing, and gives advices on how to proceed: restart, close all start-up programs and every other programs, then start the installer again.

Done it, twice already...does not work, and  on both occasions I encountered the same error.

All ideas are welcome...!

[kglad]

what dll is missing?

[aszerencses]

Sorry, I was not exact: 'Your installation encountered errors. Installer failed to initialize. This could be due to a missing file. '

Screenshot attached. I had a message with the missing dll, but I haven't taken a screenshot about it, and now I only get this more generic error msg.

[kglad · Accepted solution]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

[Jeffrey_A_Wright]

Moving this discussion to the FrameMaker forum.

[aszerencses]

Thanks a lot, it has been successfully installed!

I renamed the directory as you suggested, then ran the cleaner tool, and ran the installer again.

It is up and running now! Thanks a million!

[kglad]

you're welcome.

[Jeff_Coatsworth]

Fastest way is to just contact Adobe Support – install issues are usually a freebie call