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IsleofGough
Known Participant
April 23, 2025
Answered

Adobe officially does not support permanent licenses

  • April 23, 2025
  • 1 reply
  • 1505 views

After two chats, a phone call, and two emails with the technical document tech support branch, I've learned that signing out of framemaker and reformatting your hard drive will not reset activations and Adobe will not help with resetting the activations. They feel that a perpetual license is not perpetual and offer to solution other than purchasing a rental version that seldom is updated.

    Correct answer Jeff_Coatsworth

    I've had a long conversation with them over this issue.
    Yes, you are correct that if you are able to deactivate or clear all credentials off your old machine, then you should be able to activate old versions still on new machines (subject of course, to the new machines being able to run your old version(s) in a new environment).
    However, what you can't do anymore is when you have failed to deactivate/clear the old machine and have run out of activations, the FM folks are now unable to access those old activation servers and reset your count (like they used to be able to do before).
    Now you're screwed - even the ability to generate a new (old version) serial number (as what happened to @IsleofGough) doesn't work anymore. Your only option at that point is to go subscription based and get the latest version.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    April 23, 2025

    Your title is a bit misleading - your complaint is that FM Support seems to no longer be able to reset activation limits on perpetual licensed copies of FM.
    But until we hear from somebody on the Adobe team (maybe @Stefan Gentz can find out), nothing is "official" here.
    Standard practice has been to de-activate FM first on old machines before reinstalling and activating on a new one, but crashes do happen & the FM team have generally been happy (when presented with proof of ownership) to reset these activation limits for people that reach out to them.

    IsleofGough
    Known Participant
    April 23, 2025

    The official reply from Anand from the Adobe team is that they can not reset activation limits even with proof of ownership if you sign out and reformat your hard drive. Email was from 4/21/2025.