Are there settings to help with hanging?

Forum|Forum|7 years ago
June 24, 2018
3 replies
944 views

Using FM15, and every time I click the mouse to perform an action, FM seemingly hangs for anywhere between 30-45 seconds. Which is an eternity since I move quickly. Are there any specific settings I need to address to assist with buffering. I have 16GB RAM.

hanging problem

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Matt-Tech Comm Tools

Community Expert

Were you previously able to (successfully) use FrameMaker on this system?

If so, what changed?

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

P

pattis76005078Author

Inspiring

Oooh, great question. This is a new laptop, more RAM, bigger processor. I had previously used FM 8, and had to upgrade to FM15 (which we had purchased a couple years ago). I hadn't upgraded on the old laptop because of all the scripts I was using. I am not using any scripts with 15 yet; haven't had the time to import/fix/etc.

Matt-Tech Comm Tools

Community Expert

Before I download the trial version of 2017, what are the backwards compatibilities I need to be aware of? I would, of course, use a test book for the trial, but if I run into issues and need to uninstall, I don't want to break 2015.

Additionally, I was just working on a smaller book, which had 5 documents included and zero graphics, and FM was still hanging with each action I took.

Patti

I have run at least three versions of FrameMaker for many years. You won’t have a problem if or when you uninstall your trial version

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Matt-Tech Comm Tools

Community Expert

Without having much to go on, the first thing I would do is rename your preferences folder.

Details are at http://techcomm.tools/fm-prefs

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

P

pattis76005078Author

Inspiring

I did do as you suggested (thank you for the video) and unfortunately, I am still having the same issue. I just started FM and as an example, after opening the book, I click on the FrontMatter file and it hangs for about 20 seconds while it opens. I then go to open another file, and it hangs again. While actually IN one of these files and wanting to say, navigate to page 23, it will hang again as if it is thinking. So frustrating. Any additional suggestions would be greatly appreciated.

Patti

Jeff_Coatsworth

Community Expert

Where is your FM content located? Local C:\ drive or on a network? Lots of graphics in them? If so, where are the sources located (you imported by reference, right?)