Bulk dowgrade FM files to previous version (Structured FM 2022 v17.0.2)

Forum|Forum|2 years ago
August 6, 2023
2 replies
1667 views

I have constant battle with FrameMaker crashing with Internal Error 17024. The files can be opened one day, worked on and saved without any issues. The next day, opening the same file results in the Internal Error. I have uninstalled/reinstalled FM2022 numerous times for it only to work for a few days before the error starts again. And it's all files, not just specific ones. I have noticed that the error only occurs when I'm using Structured FrameMaker. If I switch to 'normal' FrameMaker and open the same files, no error occurs (other than the warning about opening a structured file in unstructured mode.) Opening backup files (.backup.mf) or backup copies of the files makes no difference. I've also moved all the FM files (including images) to a local external HDD to elimiate network environment issues. I'm at a point where I'm pulling my hair out in frustration.

Because I can't open a single file in FM2022, is there a way to bulk-convert all files back to FM2020? Note I can't open a single file in FM2022, so the option to open them in FM2022 and Save As FM2020 or MIF isn't possible, so need an alternative, external, way to do this.

Any suggestions?

This topic has been closed for replies.

R

Russ Ward

Legend

Hi Quintin, I'm a little late to the party because I was on vacation, but in addition to all the suggestions here, I would also craft some strongly-worded correspondance for Adobe. In my opinion, this is a ridiculous problem and they should help you for free. If not, I would tell everyone I knew about my experience. It should not be possible to make a file with some program that the same program can not open up later.

QuintinSeegersAuthor

Legend

@Russ Ward I couldn't agree more. I have already emailed fmerror@adobe.com with the details of the error. I've also logged a bug report. Both with screenshots of the errors and copies of one of the problem files. I managed to open a backup copy (though it was a couple of weeks old) and (down) saved the file back to FM2019. So far, no error, which makes me believe the issue is with Structured FM2022. That and the fact that the errors don't occur when opening the file in standard (unstructured) FM2022.

W

Winfried Reng

Community Expert

Hi Quintin,

Just two things:

Did you test to do a MIF wash of your files? Did this help anything?

And: Could it also be that the cause is your structured environment? Do you have colleagues with the same issue? (It could be that you described this already.) Are really all of your files affected? Also title, back, table of contents?

Best regards, Winfried

Bob_Niland

Community Expert

Did it ever work with FM2022? (i.e., is this a new problem)

Did you ever get to try saving the strucs.fm as strucs.mif and see what happens on re-open as MIF?

Is the plan to revert to using FM2020?
If so, have you a naive machine on which the '22 files could be MIF'd using a trial version of '22?

I suspect the real solution is to fix the bug (something in the EDD?)
I'm not aware of any tool (other than FM itself) to convert .fm22 to .fm20 (which doesn't mean there isn't one).

QuintinSeegersAuthor

Legend

Is the plan to revert to using FM2020?

By @Bob_Niland

I'd prefer to go back to FM2019 as we never had any of these issues with FM2019.

QuintinSeegersAuthor

Legend

Not sure if it's relevant, but I managed to open a document and save ias MIF 7. When I open the file in FM2019, I get these errors in the Console:

MIF: "E:\Data\Training Collateral on Local\Source Material\Courses\MYOB Exo Business\Business Tools\Variables(Structured).mif" (5845): Invalid opcode: TblHFill.
--- Skipping these characters:15 > ---------- Done skipping.MIF: "E:\Data\Training Collateral on Local\Source Material\Courses\MYOB Exo Business\Business Tools\Variables(Structured).mif" (5846): Invalid opcode: TblHTint.

Could they be the cause of the issue? If so, how do I track them in the document and fix them?

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