Can not update the applications that are part of the Technical Communition Suite (TCS) 4.

Hi,

Greetings from Adobe.

Please go to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0

There will be a .dat file by the  name - AdobeUpdaterAdminPrefs.dat

Capy this file and paste it on your desktop.

Open that file in Notepad from desktop.

Change the value in <Suppressed> tag to ”0”  from "1"

<Preferences>

                <Suppressed>0</Suppressed>

</Preferences>

After saving the bat file replace it back with the original file at location: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0

close the window and then try to install the patch again.

Regards,

Mayank

I don't know if it applies in this case, but you can't upgrade individual products in a suite (e.g., upgrade Captivate from 6 to 7 in TCS 3.5), because Adobe considers them different products.  Maybe that's what's happening here?  Adobe doesn't recognize the individual products on your machine.

Have you tried checking for an update of TCS 3.5?

Hi guys,

I'm having the very same issue here.

Multiple installations of TCS4 and single FM11 installations.

Same version as mentioned above (11.0.0.380).

Systems are Win 7 (64).

We've got FM9 running in parallel on those machines, as a side note.

The error code we get is: U44M1P7

Before anybody asks, we don't even get installations logs in the  C:\Program Files\Common Files\Adobe\Installers folder.

All other Adobe products installed on out machines update via updater without causing any problems - this is solely a FM11 problem.

Applying the patches manually doesn't work either.

I hope you guys got some solution to this already.

-Alex

Rave thanks for the suggestion but downloading and installing the updates manually give the same Update Failed message.

Hi 01MZ3,

Please try downloading and installing updates manually from : http://www.adobe.com/downloads/updates