Skip to main content
A
Anonymous
April 22, 2009
Question

Can't Save As PDF

  • April 22, 2009
  • 1 reply
  • 34867 views

I am working with DITA files in Frame 8, and am unable to save a generated Frame file as a PDF. I keep getting these errors:

  • "To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed."
  • "To execute "Save as PDF" command you must have PDF Job Options defined.

I have Acrobat Distiller 8 installed, so I don't know why I'm getting the first error. I opened Distiller, and still got the error.

Also, I did try to set job options using Format > Document > PDF Setup. On the PDF Setup dialog box, the only job option in the PDF Job Options drop-down list was High Quality Print. When I clicked Set, I got a message stating that "The selected PDF Job Option does not existing in the current installation. Either create this Job Option or select an available Job Option."

How do you create a valid job option? How do you get it to show up in the drop-down list? I looked at the Adobe PDF properties in Print Setup, and the Default Settings show several job options including the High Quality Print option.

Any advice would be greatly appreciated.

This topic has been closed for replies.

1 reply

Arnis Gubins
Arnis Gubins
Inspiring
April 22, 2009

It sounds like FM is not seeing your Acrobat installation properly.

Did you install Acrobat before or after FM? You might want to try running the "Repair Acrobat Installation" option in Acrobat under the Help menu.

Did you by any chance also install the PDF Creation add-on that came with FM as well as having the Acrobat 8 installed? If so, these can not coexist and you have to uninstall the PDF Creation add-on.

P
pegnomis
Known Participant
July 15, 2009

Please excuse me if I am not doing this properly. I have never posted to a forum discussion. We are a small publishing firm that uses Frame 8 for the composition of a 1400 page directory. We are unable to properly save files to PDF format. I am trying to research fixes for this to help Kim who is the one that actually works in Frame. When she trys to create her pdf portions of the page disappear. The files are manageable in size (each state is saved as its own file). She is currently uninstalling CS3 as well as Framemaker and then plans to reinstall just Framemaker with the patches she has found for 8.0.

Would you be able to help with this at all? If it could prove helpful I am sure she would join the discussion to better answer any questions you have.

Peggy

C
cvgs
Inspiring
July 15, 2009

I did create the new discussion after I sent this to you. Thanks. Yes,

we re desperate. The directory must be on the printer's FTP by July 28th.

We are not new at this - we have been using Frame since 2001. Last year

with version 7 by saving each file two times (using the procedure you

have outlined below - she would run the postscript file twice and then

run the distiller once) she was able to get the pdf to work. The

upgrade to 8.0 was added to her computer before she began this year's

composition. She tried using the same procedure as last year - but it is

not working.

She tried creating the PDF file in the way the you have outlined and

also she tried using the Save As PDF function from the File drop down

box. Both give the same issues of missing information.

We do not have Tech Comm. The CS3 I referred to is Adobe Creative Suite

3 which includes Illustrator, In Design PhotoShop and Acrobat.

As I said she is currently removing all of the CS3 and both version 7 &

8 of Framemaker from her computer. She was then going to reinstall

Framemaker 8.0 with all patches she has found.

Do you have any other suggestions?

Peggy


Give me more specifics re: missing information.  What are the error messages.

You shouldn't have to save a file twice, or run the postscript twice in order to get a PDF.  I wonder what is going on?

Maybe once I see an example of the errors, I'll know more.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices