Cannot activate FrameMaker 8

[Lynn_ML]

I have a legitimate copy of FrameMaker 8. The license code is apparently registered to a former co-worker's personal address even though it's the company's copy, so Adobe Support will not give me the Authorization Code I need to register it.

Is there a workaround so I can activate FrameMaker 8? The company has batch files that are dependent upon this version of FrameMaker, which is why they cannot upgrade to the current version.

Thanks,

--Lynn

[Jeff_Coatsworth]

I'd contact FM support by e-mailing them - tcssup@adobe.com. Explain the situation & provide as much proof as you can that your copy of FM8 is owned by the company.

[Matt S - Tech Comm Tools]

If an option, you could have the previous employee fill out the license transfer form.

Transfer an Adobe product license

[Lynn_ML]

Alas, that is not possible. The previous employee was terminated, and the one who has the license under his name left the company (and the area) several years ago.

[Lynn_ML · Accepted solution]

I had to chat twice with Adobe support. The first support person I spoke with was not helpful and sent me here. The second one gave me an alternate serial number to use that worked.

[Matt S - Tech Comm Tools]

I'm happy to hear it worked out for you!!!

I'm curious to know what the first person thought you'd solve by going to a user-to-user forum!!