Skip to main content
L
liuqikun
Participant
July 22, 2011
Question

Cannot create PS file and PDF in Framemaker 9

  • July 22, 2011
  • 2 replies
  • 1251 views

I'm using Version 9.0p196.

When I used the "Advanced Save" to save an .fm file to a pdf, I got the message "The specified printer 'N/A' cannot be found, use printer 'Adobe PDF' instead. After I click OK, it said "cannot create PS file", and "failed to create PDF file.

It worked fine before.This problem was occurred after I copied some fonts to the following locations:

C:\Windows\Fonts

and

C:\Program Files\Adobe\FrameMaker9\fminit\fonts\adobe

Those fonts are:

timesbd.ttf

times.ttf

HelveticaWorld-Regular.ttf

HelveticaWorld-Italic.ttf

HelveticaWorld-BoldItalic.ttf

HelveticaWorld-Bold.ttf

I have no idea if that's the cause of the problem. Does anyone know?

By the way, the FM 9 is running on XP.

Thanks,

Meggie

    This topic has been closed for replies.

    2 replies

    Van Kurtz
    Van Kurtz
    Inspiring
    July 22, 2011

    Meggie,

    When I used the "Advanced Save" to save an .fm file to a pdf, I got the message "The specified printer 'N/A' cannot be found, use printer 'Adobe PDF' instead. After I click OK, it said "cannot create PS file", and "failed to create PDF file.

    When you clicked OK, FrameMaker did not (does not) change the printer for you. You need to select Adobe PDF as the printer in the Print dialog box. Then click Print.

    You should either set Adobe PDF as your default printer or get the free plugin SetPrint from Sundorne.com. This plugin switches the printer to Adobe PDF when you switch to FrameMaker. In general, Adobe PDF should be the printer that you use in FrameMaker when you want to create a PDF.

    Note also Michael's suggestions about the fonts, though I do not believe that was the cause of your problem.

    Van

    L
    liuqikunAuthor
    Participant
    July 27, 2011

    Thanks, Van. The Adobe PDF is already the default printer in my FrameMaker. Is it possible that something is not correct in the Print Setup ->Properties...?

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    July 22, 2011

    Meggie,

    You may or may not have created a mess with fonts. I would try not to have duplicate fonts, it is totally sufficient to have them in C:\Windows\Fonts.

    But your FrameMaker verson is definitely four (4) patches behind. The current version is 9.0.4 (9.0p255) and you can get the updaters here:

    http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

    You have to install them one after another.

    Some of the patches improved the Save as PDF feature.

    For further communication, please add your OS version and Acrobat version.

    - Michael

    L
    liuqikunAuthor
    Participant
    July 27, 2011

    Michael,

    Thank you for the information about the patches. I have installed them all, but the problem still exists. I have Acrobat 9 Pro Extended version 9.0.0 installed and my OS is Windows XP Professional Version 2002 Service Pack 2.

    Meggie

    Michael_Müller-Hillebrand
    Michael_Müller-Hillebrand
    Legend
    July 27, 2011

    Meggie,

    How comes you have this version of Acrobat. The 9.x branch was updated to 9.4.5 during the months. As I try to stay current with applications that may display files from the Internet I have no idea how to move quick from 9.0.0 to 9.4.5, but the updaters should be available from inside Acrobat (check the Help menu) or from Adobe’s website

    http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

    Try to get current with your software. BTW, I was never sure what you meant by »Advanced Save« as I cannot find this term in my UI.

    - Michael

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices