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Cannot download Framemaker trial

jk34950512
Community Beginner ,
Sep 08, 2016 Sep 08, 2016

I'm trying to download the Framemaker trial. I've tried with and without the Adobe DLM. With the DLM, the download never starts (sits at 0%). Without the DLM, clicking the two download links doesn't result in anything happening. For reference, these are the two download links given:

http://www.adobe.com/products/download-trial/dlm.html?product=adobe-framemaker&version=2015&sku=FS00...

http://www.adobe.com/products/download-trial/dlm.html?product=adobe-framemaker&version=2015&sku=FS00...

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correct answers 1 Correct answer

jk34950512
Community Beginner , Sep 12, 2016 Sep 12, 2016

Turns out, the error was somehow related to the proxy agent (Blue Coat Unified Agent) used by my work. Disabling that agent resulted in the download starting.

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Bani Verma Adobe Employee
Adobe Employee ,
Sep 08, 2016 Sep 08, 2016

Moving to Adobe FrameMaker​

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Jeff_Coatsworth Community Expert
Community Expert ,
Sep 09, 2016 Sep 09, 2016

What browser are you using?

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jk34950512
Community Beginner ,
Sep 09, 2016 Sep 09, 2016
In Response To Jeff_Coatsworth

I've tried both Chrome and IE11

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Jeff_Coatsworth Community Expert
Community Expert ,
Sep 09, 2016 Sep 09, 2016
In Response To jk34950512

IIRC, I think Adobe recommends FireFox; you have enough rights to download & install software?

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jk34950512
Community Beginner ,
Sep 10, 2016 Sep 10, 2016
In Response To Jeff_Coatsworth

I have tried this on two computers with administrator privileges - one Windows 7 and the other Windows 10. Has anyone else tried to download the trial? Does it work for you?

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jk34950512
Community Beginner ,
Sep 12, 2016 Sep 12, 2016
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In Response To jk34950512

Turns out, the error was somehow related to the proxy agent (Blue Coat Unified Agent) used by my work. Disabling that agent resulted in the download starting.

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