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jk34950512
Participant
September 8, 2016
Answered

Cannot download Framemaker trial

  • September 8, 2016
  • 2 replies
  • 441 views

I'm trying to download the Framemaker trial. I've tried with and without the Adobe DLM. With the DLM, the download never starts (sits at 0%). Without the DLM, clicking the two download links doesn't result in anything happening. For reference, these are the two download links given:

http://www.adobe.com/products/download-trial/dlm.html?product=adobe-framemaker&version=2015&sku=FS0004020&prdLabel=Adobe%20Framemaker%202015&prompt=prompt&language=en_US&dlmtype=2#

http://www.adobe.com/products/download-trial/dlm.html?product=adobe-framemaker&version=2015&sku=FS0004020&prdLabel=Adobe%20Framemaker%202015&prompt=prompt&language=en_US&dlmtype=2#

    This topic has been closed for replies.
    Correct answer jk34950512

    I have tried this on two computers with administrator privileges - one Windows 7 and the other Windows 10. Has anyone else tried to download the trial? Does it work for you?


    Turns out, the error was somehow related to the proxy agent (Blue Coat Unified Agent) used by my work. Disabling that agent resulted in the download starting.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    September 9, 2016

    What browser are you using?

    jk34950512
    Participant
    September 9, 2016

    I've tried both Chrome and IE11

    Jeff_Coatsworth
    Community Expert
    Community Expert
    September 9, 2016

    IIRC, I think Adobe recommends FireFox; you have enough rights to download & install software?

    Bani Verma
    Community Manager
    Community Manager
    September 8, 2016

    Moving to Adobe FrameMaker