Customer support is terrible!!!

I ran into a problem with FrameMaker 12 and SharePoint 2013. I could connect and check something out, but then couldn't edit it or check it back in or every discard the checkout.

I called support, and was flat told (in an email) that FM12 does not support SPt 2013.

Well, I did my own research and discovered that 12.0.3 does support SPt 2013. I was never asked what version of FM12 I had (12.0.2). I said this and asked about updating, but then figured out how to do it and updated to 12.0.4. I said that I had already done this but still got a response on how to update, but with no comment about the problem.

The good news is, the problem is resolved with the update. But I have had days of wasted time for something that should have been a no-brainer. E.g., "What version of FM12 are you running? Look at Help/About and tell me the number." Then "You need to update to the latest, which should resolve the issue."

Seriously?!?