Skip to main content
D
David__D
Known Participant
April 1, 2015
Question

Disappearing graphic in HTML Help output

I'm running FrameMaker 12.0.4, and I have a bunch of books that I am converting the HTML Help via the Publish command. I've been working on these books for a couple of years and thought they were pretty stable.

However, I have discovered a particular graphic in a particular book which is just simply not there in the HTML Help output.

There's no error message, everything else is as expected - this graphic is just missing!

It is a PNG in an anchored frame like pretty much all the others in the book. I am at a loss to understand why it's vanishing.

Any suggestions?

I've already tried opening and resaving the PNG in MS Paint (just in case it had some weird unsupported chunks - although I generated it from Illustrator CC 2014, don't see what could be wrong with it),

and I've tried deleting it from the page and reimporting it.

I've tried placing it in different parts of the page.

I've tried turning my computer off and back on again.

    Ce sujet a été fermé aux réponses.

    7 commentaires

    F
    feline_1973
    Inspiring
    March 30, 2017

    Perhaps I should raise a bug in the new Tracker saying that the old BugBase link doesn't work?

    EDIT: Done. I've raised Bug Id: TKR-86 to complain that the BugBase is broken.

    F
    feline_1973
    Inspiring
    March 21, 2017

    Have they replied to any of your messages so far, Arnis?

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 22, 2017

    Nope, feeling like a mushroom [kept in the dark and fed ....]

    F
    feline_1973
    Inspiring
    March 20, 2017

    The old Bug Base is still obfuscated...

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 20, 2017

    I've sent another message about the broken link - this time to the Forum management team instead of FM engineering. Hopefully, there will be a response to this soon.

    F
    feline_1973
    Inspiring
    March 10, 2017

    Still can't get to see the previous bugbase.... Adobe covering their tracks nicely

    F
    feline_1973
    Inspiring
    March 10, 2017

    The "Object Properties" pod is doing the same thing.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    March 10, 2017

    What's the "same thing" that the Object Pod is now doing? Have you logged this in the Tracker system?

    F
    feline_1973
    Inspiring
    March 1, 2017

    I'm getting this same type of thing happening in a CHM file again today - a PDF graphic in an anchored frame just appears as a blank frame in the CHM (it even still has the Alt Text tooltip from the frame, forlornly popping up over a blank white space...)

    Distiller gets invoked when the CHM is being made, and the log file for the CHM creation merrily lists a JPG with a filename matching the PDF that has supposedly been created.

    (This is still using the exact same Frame 12 and .sts settings and source files I was using in 2014, which mysteriously are no longer working - maybe Distiller is different in the meantime?!)

    The old Bugbase link is still broken.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 1, 2015

    Is it a PNG with indexed (PNG-8), 24-bit RGB or (PNG-24) or 32-bit RGB + alpha (PNG-32) colours? Any transparency or interlacing being used?

    D
    David__DAuteur
    Known Participant
    April 1, 2015

    I've now tried saving the graphic as a JPEG - still it is absent in the CHM output!  What sort of monster has Illustrator spawned?!? :-O

    I have cut and pasted other graphics from other topics into the same location, and they do appear fine in the CHM, it does seem to be a problem with this particular graphic (which appears twice in my chapter file, and is missing twice in my CHM output).

    The thing is, I'm sure this graphic was OK in a previous software release (before I upgraded to Frame 12)...

    Arnis Gubins
    Arnis Gubins
    Inspiring
    April 1, 2015

    Yes Arnis, I can do a Save As PDF from the book and no graphics go missing, only the Publish > CHM route causes this.

    The offending graphic was rasterised from a CAD-type drawing... I have a master PDF of it.

    If I import the this master PDF into Frame, it appears OK in the CHM (albeit in a hideous rasterized badly-converted-to-RGB manner).

    I also did a quick Save As Other > PNG of this PDF from Acrobat, and imported *that* PNG into Frame, and *that* appeared OK in the CHM. (However Acrobat's attempt to rasterize it looks a bit rough round the edges).

    I seem to have narrowed it down to the nicely-dithered "web-optimised" PNG that Illustrator CC 2014 has made (or any subsequent re-saves of that from MS Paint to JPEG, PNG or BMP)  - for some reason, these all just vanish in the CHM output.

    How extremely helpful of them! :/ 


    Please do file a bug report on this and provide a sample file so that the engineers can figure out what AI is doing differently with the PNG creation.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 1, 2015

    And you’re creating a CHM or WebHelp? HTML Help seems to imply CHM, but I just wanted to be sure. You haven’t got it conditionalized in any way, do you?

    D
    David__DAuteur
    Known Participant
    April 1, 2015

    Hi Jeff,

    it's a CHM output, yes,

    and no I've not got any conditional text in there.

    I initially thought it was some weird behaviour because the other graphic in the topic had it's anchored frame set to "run into paragraph", and that seemed to be mucking up everything else after that.

    For instance, I had another topic with a Run into Paragraph graphic, and all the auto-numbering vanished after the graphic in that topic.

    However changing it to "Below Current Line" seems to have made no difference.

    Conditions d'utilisationAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices