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bananshere
Participant
March 15, 2010
Question

Error message when saving .fm file

  • March 15, 2010
  • 2 replies
  • 453 views

I just upgraded my FrameMaker program to 7.2.

When I try to save my work, the following message appears on-screen:

An internal error occurred while writing imported graphics in this document.  The file has been saved, but has lost some image data.  Please report this error to Adobe Technical Support.

My file has NOT been saved, none of the changes I've made have been saved.  I cannot save this file under a different name, either.  And the automated files that are generated by the program as "back-up" files are useless.

HELP!!!

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    2 replies

    A
    Art Campbell
    Inspiring
    March 15, 2010

    Upgraded to 7.2..... Good that you didn't rush into it. ;-  )

    Anyway, that's the standard error message when a file contains objects imported using an OLE link AND you are running XP SP3.

    SP3 implemented security fixes that essentially broke OLE within Frame (and a number of other applications).

    So if your document(s) contain OLE links, you're likely to have to convert them to imported-by-reference graphics if they're graphic files or do some other type of conversion if they're tables or PPT slides.

    Art

    A
    Anonymous
    March 15, 2010

    Are you trying to save on a local hard drive or across a network? Definitely try saving locally.

    If you have the automated save files, the ones that usually have strange names, don't delete them for the time being.

    Let us know what version of FM (from Help > About, the "pxxx" numbers.

    SHeila

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