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ericlawson
Participant
November 3, 2009
Question

Failed to load configuration file: BootstrapperConfig.XML

  • November 3, 2009
  • 1 reply
  • 1970 views

Is there any way to install Framemaker 9 without running the setup.exe? I am trying to install Framemaker 9 in our Citrix farm as this was the version we were informed which was supported under Citrix. The farm is running XenApp 5.0 on Windows 2008 64 bit. I have built three servers and two of them installed fine. The third has been causing me a lot of trouble. A clean build of Windows 2008 and I can run the setup. But as soon as I install the Terminal Services role I hit the listed error. I dont' understand what's causing it, using Process Monitor to look at what setup.exe is doing when it's failing isn't showing any issue. It's accessing and reading the file fine.

I can't run the MSI without going through setup.exe and I can't get setup.exe running. I have 5 other Citrix servers to rebuild but I don't want to start them until I get this sorted as all the applications are running properly on the servers with Windows 2003 32 bit and Presentation Server 4.

Where can I go, what can I do, what is that installer doing which is failing to read the bootstrapperconfig.xml file, can I install without using setup.exe. I'm running out of ideas I've rebuilt this server half a dozen times now trying to isolate the problem. I've even tried streaming Framemaker rather than installing and that's not working properly either. Issues with the licensing service.

thanks

Eric

    This topic has been closed for replies.

    1 reply

    Arnis Gubins
    Arnis Gubins
    Inspiring
    November 3, 2009

    Eric,

    Have a look at this thread: http://forums.adobe.com/message/1873949#1873949

    One resolution appared to be the removal of Company policies prior to installation.

    You might want to go through Support on this as installation issues are covered by your license for the current version of the product.

    E
    ericlawsonAuthor
    Participant
    November 3, 2009

    Thanks I saw that earlier and excluded this server from receiving most of the policies and it didn't work. Other servers who are receiving the policies install fine though.

    I went to support, and they said that they couldn't help me as it was not covered as Framemaker is only supported on XP or Vista. Which wasn't the information received when we asked that it was supported under Citrix prior to buying all our licenses.

    Eric

    E
    ericlawsonAuthor
    Participant
    November 4, 2009

    If you haven't yet done so, you might consider posting on the FrameUsers list at

    http://www.frameusers.com

    as that tends to reach a significantly more diverse user base.


    Thanks Sheila I went to that website and there's nothing there except a message saying the new website should be up by the end of 2008.

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