Failed to load configuration file: BootstrapperConfig.XML

[ericlawson]

Is there any way to install Framemaker 9 without running the setup.exe? I am trying to install Framemaker 9 in our Citrix farm as this was the version we were informed which was supported under Citrix. The farm is running XenApp 5.0 on Windows 2008 64 bit. I have built three servers and two of them installed fine. The third has been causing me a lot of trouble. A clean build of Windows 2008 and I can run the setup. But as soon as I install the Terminal Services role I hit the listed error. I dont' understand what's causing it, using Process Monitor to look at what setup.exe is doing when it's failing isn't showing any issue. It's accessing and reading the file fine.

I can't run the MSI without going through setup.exe and I can't get setup.exe running. I have 5 other Citrix servers to rebuild but I don't want to start them until I get this sorted as all the applications are running properly on the servers with Windows 2003 32 bit and Presentation Server 4.

Where can I go, what can I do, what is that installer doing which is failing to read the bootstrapperconfig.xml file, can I install without using setup.exe. I'm running out of ideas I've rebuilt this server half a dozen times now trying to isolate the problem. I've even tried streaming Framemaker rather than installing and that's not working properly either. Issues with the licensing service.

thanks

Eric

[Arnis Gubins]

Eric,

Have a look at this thread: http://forums.adobe.com/message/1873949#1873949

One resolution appared to be the removal of Company policies prior to installation.

You might want to go through Support on this as installation issues are covered by your license for the current version of the product.

[ericlawson]

Thanks I saw that earlier and excluded this server from receiving most of the policies and it didn't work. Other servers who are receiving the policies install fine though.

I went to support, and they said that they couldn't help me as it was not covered as Framemaker is only supported on XP or Vista. Which wasn't the information received when we asked that it was supported under Citrix prior to buying all our licenses.

Eric

[Guest]

If you haven't yet done so, you might consider posting on the FrameUsers list at

http://www.frameusers.com

as that tends to reach a significantly more diverse user base.

[ericlawson]

Thanks Sheila I went to that website and there's nothing there except a message saying the new website should be up by the end of 2008.

[Guest]

yes, that message has been up for a looong time. They've been having problems with the list over the past few weeks -- I just checked and the last Framers digest that I seem to have gotten was last Friday the 30th, and the links to the list and archives are down now, too, bummer!

Ordinarily you could also go to this link to register for the list:

To subscribe or unsubscribe via the World Wide Web, visit

            http://lists.frameusers.com/mailman/listinfo/framers

What a pain -- I hope that it comes alive again soon.

Well, another resource is the "Free Framers" list, run by the very obliging Omsys folks, more info here:

http://www.omsys.com/cgi-bin/dada/mail.cgi/list/framers