Failed to load configuration file

[grefghyzehgeh]

Hi,

I've been trying to install the trial version of FrameMaker 9 on Vista  Home Premium, but as soon as I start the installer, I get the following  error message:



I then get Select Setup Language dialog box, but the drop-down list is  empty. I do have a BootstrapperConfig.xml file in the Installer  Resources folder, and the installer does work on my XP machine. I  couldn't find any report of such an error anywhere. Note that, oddly, the XML file looks like a binary file...

Does anybody have an idea?

Thanks!

Raph

[Arnis Gubins]

You might have to go through the Adobe Support Portal http://www.adobe.com/go/supportportal for this. There's nothing useful about this in the FM9 Vista installation troubleshooting technote and there was a report of this same issue during the beta, but I don't know if anything was resolved.

[C__Stabehl]

Hello

Did you find a solution on this problem?

/Christian

[dick2006]

It's now getting close to October, and this problem is still there. My Vista machine just hit the same problem.

[C__Stabehl]

We did find a solution for our problem, but this was on a company PC with AD company policies. When all company policies was removed before installing, everything went perfectly

It is a bad solution to remove policies, but I did work, and maybe I will give you an idea on what to look for in your situation

/Christian

[dick2006]

Christian,

I had no trouble installing the same trial download on Windows XP. My first

machine is running Vista. I have run into quite a few install issues on

Vista with various products.

Dick

[x23x23x23]

I have run into this exact problem installing on XP. I could swear I'm already logged in as Administrator, with full rights and no policies, but I'll check that tonight and make sure.