FileFlex and Adobe FrameMaker Can not save or write a file

Report · Jan 09, 2023

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Clicking continue in the upper box

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Clicking Continue again I get the document.

Now I change the document and try to save it

I get this dialog again.

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When I click the Continue button again I get the save document dialog similar to explorer with the name of the document to save.

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Clicking on Save

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Clicking On OK

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I get the same cant lock dialogue. This the becomes and endless loop of dialog boxes. I cant save changes.

What I am doing is using FrameMaker in FileFlex Drive Q for home access and security. Basically it’s some type of virtual network . The result of their product is that it works with everything but FrameMaker. Framemaker will not save or write a changed file. FileFlex allows access to the file structure of my shared qnap nas drive identically to my drive at work almost no latency of access. I have turned off network lock but it makes no difference. File Flex is a NO Trust product so it is a coming development that will impact adobe products. I am running FM 19 64bit in windows 11. 32 megs of memory and 4 tb of nvme drive storage. Any insight or help with this will be greatly appreciated. I have seen similar events ocurring in side the forum but never understood or seen any resolutions. Thank You.

Report · Jan 09, 2023

Sorry, never heard of FileFlex - sounds like you need to chat with the FM folks about this one - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Report · Jan 09, 2023

Two ideas: Check if there are *.lck (lck = locked) files for the files in the same folder you are trying to open. Usually this message comes up, if there a file is already "locked". If so, delete the lck file before opening it.

If this does not help, you might want to deactivate FrameMaker's file locking: Choose Edit > Preferences > Global > General and deactivate "Lock Files on Network" (restart FrameMaker).

If this also does not help, it might be a permission issue in FileFlex which you might need to configure in FileFlex. However, as this is a third-party product and not officially supported by FrameMaker, Adobe Support might not be able to help you with that.

Report · Jan 09, 2023

Possibly your NAS is configured to keep backup copies of your files. Then it could be that you cannot easily create a new lck file, when there is already a backup copy of such an lck file.

Therefore, as Stephan said, check, if you can save your files, when you deactivate Lock Files on Network in FrameMaker. And check the backup policy of your NAS.

Report · Jan 09, 2023

I don't see any lck in the folder I am working in I went to preferences and un checked Lock files on network.

I believe I have seen it save a file every once in a while. but it is usually blocked by can't find file. cant write file. and the enless dialog loop. There must be some mode that will let it through. I don't really know how FileFlex can see anything. but it creates sort of a virtual drive and then alows access to it without having to move the file is the idea of fileflex. they said they would look at this for me so I guess I should give them some time. I started looking at the forum for this and found some similar instances probably reflecting your answer. anyway I thank all for your consideration.