Skip to main content
S
SerenusZeitblom
Participant
September 16, 2011
Question

FM 10 starts crashing inserting / showing images

  • September 16, 2011
  • 2 replies
  • 1061 views

FM10.01.402 on a Win7Pro x64 SP1 machine:

Starting today when I open a FM doc and scroll down it will freeze as soon as a linked graphic should appear.

Same if I try to put  f. e. a PNG file into an empty FM doc.

All pictures are locally referenced graphic files. They worked in FM8, FM9 and FM10 in our nightly documentation builds but when I came to offce this morning I had no help and a dozen or so hanging FM instances.

Today MS installed quite a buch of updates. I uninstalled one at a time - nothing changed.

I took a restore point before these updates - nothing changed.

I uninstalled FM and installed it again using an installer form my hard drive - nothing changed.

This is not a perfect end for a work week 🙂

So, please, if you have *any* idea how to get a FM *with* images, don't hesitate to share it ...

TIA, Kind regards and Have a better week-end as I 🙂

Franz-Josef

    This topic has been closed for replies.

    2 replies

    S
    SerenusZeitblomAuthor
    Participant
    September 20, 2011

    The problem was  (windows) user-related: Deleting the user's profile (it was a domain user who had collected over 1 GB profile data over the years!) FM doesn't crash any more.

    Now our documentation is getting produced nightly again. Thanks for your help.

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    September 16, 2011

    You can at least keep working without graphics via:
    Book Menu

    Select all book component files

    View > Options

    Display (uncheck)

    [_] Graphics

    The fact that you are getting a hang on a new document suggests some problem with the PNG import filter.

    I'd try spinning a TIF or EPS copy of one image and see if you can import that.

    S
    SerenusZeitblomAuthor
    Participant
    September 16, 2011

    Thanks, Error7103.

    Since this is a build machine, working w/o images is not an option - our documentation would look very funny with only text an holes in it :-)

    Your 2nd advice took me a step further:

    • Importing TIFF, EPS, BMP is not a problem.
    • Importin PNG, PSD and JPG crashes.

    Any ideas how to go from here?

    TIA and Kind regards,

    Franz-Josef

    S
    SerenusZeitblomAuthor
    Participant
    September 16, 2011

    Any ideas how to go from here?

    What's in the maker.ini file for API Clients and Import Filters for the failing file formats?

    (and before you open it, what's the time stamp on that ini file?)


    The ini is from today, 15:52 (this is German ST :-) since I reinstalled FM10.

    Filters:

    PSD is commented out (who did that :-)

    ;PSD Import=FileToFileGFXImport, PSD, FrameImage, PSD, ADBI, PSD, PSD, filters\psdfilter.dll,all,^.psd

    JPG is 2 times in the filters section:
    42="JPEG" AIDE JPEG FrameVector GFXImport "JPEG" AIDE.dll ^.jpg
    111="JPEG" IMAG FrameVector JPEG BMPExport "JPEG" fmexport.dll ^.jpg
    PNG is 2 times in the filters section also:
    43="PNG " AIDE PNG FrameVector GFXImport "Portable Network Graphics" AIDE.dll ^.png
    112="PNG " IMAG FrameVector PNG BMPExport "Portable Network Graphics" fmexport.dll ^.png
    No JPG or PNG entry in the API Clients section.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices