FM 10 starts crashing inserting / showing images

[SerenusZeitblom]

FM10.01.402 on a Win7Pro x64 SP1 machine:

Starting today when I open a FM doc and scroll down it will freeze as soon as a linked graphic should appear.

Same if I try to put  f. e. a PNG file into an empty FM doc.

All pictures are locally referenced graphic files. They worked in FM8, FM9 and FM10 in our nightly documentation builds but when I came to offce this morning I had no help and a dozen or so hanging FM instances.

Today MS installed quite a buch of updates. I uninstalled one at a time - nothing changed.

I took a restore point before these updates - nothing changed.

I uninstalled FM and installed it again using an installer form my hard drive - nothing changed.

This is not a perfect end for a work week 🙂

So, please, if you have *any* idea how to get a FM *with* images, don't hesitate to share it ...

TIA, Kind regards and Have a better week-end as I 🙂

Franz-Josef

[Bob_Niland]

You can at least keep working without graphics via:
Book Menu

Select all book component files

View > Options

Display (uncheck)

[_] Graphics

The fact that you are getting a hang on a new document suggests some problem with the PNG import filter.

I'd try spinning a TIF or EPS copy of one image and see if you can import that.

[SerenusZeitblom]

Thanks, Error7103.

Since this is a build machine, working w/o images is not an option - our documentation would look very funny with only text an holes in it 🙂

Your 2nd advice took me a step further:

• Importing TIFF, EPS, BMP is not a problem.
• Importin PNG, PSD and JPG crashes.

Any ideas how to go from here?

TIA and Kind regards,

Franz-Josef

[Jeff_Coatsworth]

I think the flag that Error7103 was suggesting just suppresses their display in the FM doc while it's open - it's got nothing to do with the appearance of them in the PDF

[SerenusZeitblom]

Thanks, Jeff. I'll give that a try (and I should have known that).

Best regards,

Franz-Josef

[Van Kurtz]

Jeff,

I think the flag that Error7103 was suggesting just suppresses their display in the FM doc while it's open - it's got nothing to do with the appearance of them in the PDF.

It suppresses the images in the PDF also. I have done this in the past to get a quick PDF without the images, which take up most of the printing time.

Van

[Jeff_Coatsworth]

Good to know; I've never used it

[Bob_Niland]

Any ideas how to go from here?

What's in the maker.ini file for API Clients and Import Filters for the failing file formats?

(and before you open it, what's the time stamp on that ini file?)

[SerenusZeitblom]

The ini is from today, 15:52 (this is German ST 🙂 since I reinstalled FM10.

Filters:

PSD is commented out (who did that 🙂

;PSD Import=FileToFileGFXImport, PSD, FrameImage, PSD, ADBI, PSD, PSD, filters\psdfilter.dll,all,^.psd

JPG is 2 times in the filters section:

42="JPEG" AIDE JPEG FrameVector GFXImport "JPEG" AIDE.dll ^.jpg

111="JPEG" IMAG FrameVector JPEG BMPExport "JPEG" fmexport.dll ^.jpg

PNG is 2 times in the filters section also:

43="PNG " AIDE PNG FrameVector GFXImport "Portable Network Graphics" AIDE.dll ^.png

112="PNG " IMAG FrameVector PNG BMPExport "Portable Network Graphics" fmexport.dll ^.png

No JPG or PNG entry in the API Clients section.

[Bob_Niland]

I neglected to specify whether to look at the system maker.ini or the user maker.ini.

Probably you need to look at both.

The system maker.ini shows the paths to the user spin-offs.

_____

I might add that a re-install would probably replace the system maker.ini, but probably would not replace any user maker.ini files.

I suspect that on start-up, Frame gives final preference to the user maker.ini settings. If they are defective, a re-install won't fix the problem.

Try renaming the user file and re-starting Frame.

[SerenusZeitblom]

The problem was  (windows) user-related: Deleting the user's profile (it was a domain user who had collected over 1 GB profile data over the years!) FM doesn't crash any more.

Now our documentation is getting produced nightly again. Thanks for your help.