Community Expert

Question

FM 14.0.1.406 Help not working

Forum|Forum|8 years ago
June 10, 2017
2 replies
783 views

I have just discovered - is it only on my system? - that F1 (Help > Help Topics…) does not do anything.

This is an installation from the TCS6-suite with a registration key lasting until november 2017 + the update.

Previously I had the last beta-version installed (which was the same as the published: 14.0.0.361 - just no ReadMe file available) + update.

I had not checked then, so I can not say, that there was no problem with Help.

My system is W7 x64

Can this problem be confirmed by others?

Klaus Daube

This topic has been closed for replies.

S

Stefan Gentz

Community Manager

Works for me here as well as expected (14.0.1).

You do have Internet Explorer 11 installed?

Have you checked if your Firewall or AV are blocking FM?

K.Daube

Author

Community Expert

Stefan,

I have installed ie 11.0.9600.18697

Firewall blocking FM?

Never had a problem from any other FM than FM-14 looking for the help files on the net.

There is quite a chain: Cable modem > Router > pc/laptop via ethernet and/or LAN > Windows Firewall / ESET Nod32 Antivirus

IE reports at each start: "Your current security settings put your computer at risk". I have Secutiy level for zone All: medium.

And there are these trusted sites: http://www.adobe.com and https://forums.adobe.com due to other problems. I will add http://help.adobe.com and look what happens (need propably to restart Windows).

Windows Firewall is set to notify if a new pgm is blocked (both realms), so I should get a message if FM is affected.

Update after Windows reboot:

Additional trusted site has no positive effect (Help still not working).
Switching off the network and then pressing F1 opens the chm help - as expected.
Using any of the links in this CHM file (secion Appendix > Additional resoureces) does not create any problem.
Opening help.adobe.com directly in IE does not create any problem.

S

Stefan Gentz

Community Manager

More research on this subject…

No such problem in FM-13 - even after the Windows update debacle.

In both FM-13.0.5.547 and FM-14.0.xx there is a file $HOME\HelpCfg.ini which points to the online help file:

<OnlineUrl>http://help.adobe.com/en_US/framemaker/vvvv/using/index.html</OnlineUrl>
with vvvv being 2015 or 2017.

The contents of this file is used in the display of Help > Help Topics… in the 5th icon (dorpdown Help Center).

But in FM-14 (aka 2017) this is not opened - maybe due to the product ID, wich in both files (FM-13, FM-14) is

<ProductID>ADBEAAAA-1234-9876-EEEE-FAFAADBEEDBA</ProductID>

Is the product ID independent of the release?

Has it any influence in this situation?

Does FM-14 Help not use the file HelpCfg.ini ?

What is the execution path from Help > Help Topics… to the help file?

Something on this path obviously is broken in my FM-14 installation.

Klaus

Hi Klaus,

can you please try to test, if it also happens, when FM 2017 is installed in the directory where it should be installed?

That is, "%ProgramFiles(x86)%\Adobe\Adobe FrameMaker 2017\".

I have just tested it and renamed the "Adobe FrameMaker 2017" folder to "Adobe FrameMaker 2017 - Test". Et voilà - now it doesn't work anymore.

Barb Binder

Community Expert

F1 is working as expected for me Klaus. (FM 14.0.1.406, TCS6, Win 10)

~Barb

~Barb at Rocky Mountain Training

K.Daube

Author

Community Expert

Hi Barb,

In contrast to my other very nasty problem (https://forums.adobe.com/thread/2346713) the Windows restore did not help for this problem. F1 still does nothing. Also Help > Help Topics still does nothing.

I also have FM 14.0.1.406, TCS6, but on Win7 x64

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