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I have just discovered - is it only on my system? - that F1 (Help > Help Topics…) does not do anything.
This is an installation from the TCS6-suite with a registration key lasting until november 2017 + the update.
Previously I had the last beta-version installed (which was the same as the published: 14.0.0.361 - just no ReadMe file available) + update.
I had not checked then, so I can not say, that there was no problem with Help.
My system is W7 x64
Can this problem be confirmed by others?
Klaus Daube
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F1 is working as expected for me Klaus. (FM 14.0.1.406, TCS6, Win 10)
~Barb
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Hi Barb,
In contrast to my other very nasty problem (https://forums.adobe.com/thread/2346713) the Windows restore did not help for this problem. F1 still does nothing. Also Help > Help Topics still does nothing.
I also have FM 14.0.1.406, TCS6, but on Win7 x64
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Works for me here as well as expected (14.0.1).
You do have Internet Explorer 11 installed?
Have you checked if your Firewall or AV are blocking FM?
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Stefan,
I have installed ie 11.0.9600.18697
Firewall blocking FM?
Never had a problem from any other FM than FM-14 looking for the help files on the net.
There is quite a chain: Cable modem > Router > pc/laptop via ethernet and/or LAN > Windows Firewall / ESET Nod32 Antivirus
IE reports at each start: "Your current security settings put your computer at risk". I have Secutiy level for zone All: medium.
And there are these trusted sites: http://www.adobe.com and https://forums.adobe.com due to other problems. I will add http://help.adobe.com and look what happens (need propably to restart Windows).
Windows Firewall is set to notify if a new pgm is blocked (both realms), so I should get a message if FM is affected.
Update after Windows reboot:
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I definetely have no luck with this!
Even after re-installing FM-14 and updating 1 and 2 without .NET 4.7 (due to the CTRL+0 problem - see https://forums.adobe.com/thread/2346713).
The .NET situationis now this:
.NET Framework 2.0 Service Pack 2 ver: 2.0.50727.5420
.NET Framework 3.0 Service Pack 2 ver: 3.0.30729.5420
.NET Framework 3.5 Service Pack 1 ver: 3.5.30729.5420
.NET Framework 4.6.2 ver: 4.6.01590
I have alrady described th security stuff.
Does anyone know how the help command really works?
Obviosly it not a simple hypertext command. Commands like the following work as intended.
<Command DDD_site <Label Open D+DD website>
<Hypertext message URL http://daube.ch/docu/fmaker00.html>><Add DDD_site <Menu ETBmenu>>
If I don't get it working, I will simply replace the help command in the menu by an appropriate hypertext command.
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More research on this subject…
No such problem in FM-13 - even after the Windows update debacle.
In both FM-13.0.5.547 and FM-14.0.xx there is a file $HOME\HelpCfg.ini which points to the online help file:
<OnlineUrl>http://help.adobe.com/en_US/framemaker/vvvv/using/index.html</OnlineUrl>
with vvvv being 2015 or 2017.
The contents of this file is used in the display of Help > Help Topics… in the 5th icon (dorpdown Help Center).
But in FM-14 (aka 2017) this is not opened - maybe due to the product ID, wich in both files (FM-13, FM-14) is
<ProductID>ADBEAAAA-1234-9876-EEEE-FAFAADBEEDBA</ProductID>
Is the product ID independent of the release?
Has it any influence in this situation?
Does FM-14 Help not use the file HelpCfg.ini ?
What is the execution path from Help > Help Topics… to the help file?
Something on this path obviously is broken in my FM-14 installation.
Klaus
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Hi Klaus,
can you please try to test, if it also happens, when FM 2017 is installed in the directory where it should be installed?
That is, "%ProgramFiles(x86)%\Adobe\Adobe FrameMaker 2017\"
.
I have just tested it and renamed the "Adobe FrameMaker 2017" folder to "Adobe FrameMaker 2017 - Test". Et voilà - now it doesn't work anymore.
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Hi Stefan,
Although beeing now an expert in un-installing and installing FM-14 I have no luck with it concerning Help.
Application is installed in C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
It runs as expected, but help still does not work.
Running the $HOME\helpviewer.exe directly opens the help file as expected (that was also the case before in the "H:\Adobe\FrameMaker.14en\Adobe FrameMaker 2017\FrameMaker.exe" installation).
Restart Windows (one never knows…) and ...
No change - Help not working in 14.0.0.361
BTW: even if it would work when installed on C: - this is not an option for me: all Adobe- and other apps are on H (since Windows 95).
Update 1:
Same thing, Help not working in 14.0.1.406
Update 2:
Same thing, Help not working in 14.0.2.425
Is there a registry key involved?
Klaus
Update:
Until we find something useful I will re-install in H: I hate to have everything on the same partition - it's tough enough that the user area can not be moved to another disk(partition).
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I have done the following test in FM-14.0.2.425:
It's a mystery why the standard way does not work.
The file versions reported are 1 behind for both: HV-13: 12.0.4.452; HV-14: 13.0.0.257.
There must be differences between HV-13 and HV-14. The program files are 88'808 (HV-13) and 90'248 (HV-14) bytes long. But I have not found the difference, because I can not see the program code in ResHacker, just the resources which are identical.
Hence for the time being I stay with the copied version from FM-13 and watch the future.