Skip to main content
K.Daube
Community Expert
K.DaubeCommunity Expert
Community Expert
Feb 16, 2022 8:12 AM UTC
Answered

FM-15 Welcome screen does not behave

Since today the Welcome screen in FM-15 presents only part of its contents - and this in huge size:

This happens even if I rename my modified Welcome screen and force FM to create a new one. It also happens with the Welcome screen copied from FM-16 to FM-15. In FM-16 things work as expected.

Welcome screen in FM-14 also does not behave.

Opening %appdata%\Adobe\FrameMaker\15\resources\welcomeScreen\welcome.html with FireFox presents it correctly, but this can not be used of couse.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    pulkitn
    pulkitnCorrect answer
    Adobe Employee
    Mar 21, 2022 7:17 AM UTC

    Issue with welcome screen in FM2019 and FM2017 has been fixed from backend , No action needed from user .

     

    -Pulkit Nagpal

    -FM/FMS Engg.

    View reply

    4 replies

    pulkitn
    Adobe Employee
    pulkitnCorrect answer
    Adobe Employee
    Mar 21, 2022 7:17 AM UTC

    Issue with welcome screen in FM2019 and FM2017 has been fixed from backend , No action needed from user .

     

    -Pulkit Nagpal

    -FM/FMS Engg.

    Translate
    K.Daube
    Community Expert
    K.DaubeCommunity ExpertAuthor
    Community Expert
    Feb 16, 2022 10:03 AM UTC

    Now I  have noticed that it shows briefly (just a blink) the correct appearance, but then the marketing item takes over.

     

    What is shown after the blink is just the %appdaa%\Adobe/FrameMaker/15/resources/trial/trial.html :

     

    <div id="marketing" class="tdmarketing" style="position:relative;">
          <iframe src="../trial/trial.html" class="iframemarketing" style="height:100%;width:100%;border:none;position:absolute; top:0; right:0;bottom:0;left:0;"> </iframe>
          <!--<h2>Marketing</h2>--> 
          <!--<div>Marketing content here</div>--> 
</div>

     

    I just found t his in my system log - the same error as this time:

    «Wed 2020-05-13 10:42:23 Logging ; ; FM-15 Welcome screen only shows shortly the correct view, then it switches to a huge presentation of the marketing are with all the icons. Top left a gear with pencil in it is visible - about 180 pix high. Remedy: in an empty area use Back from the context menu. Adobe confirmed a mis-reroute, which has been fixed towards the evening.»

    Translate
    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    Feb 16, 2022 11:32 AM UTC

    Klaus, thank you for the tip about using the Back context menu command. It works for me.

    Translate
    www.frameexpert.com
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices