FM 16.0.5.1096 (Fully Updated) Frequently Freezing in Windows 11

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My work computer was recently upgraded to Windows 11 Pro (I run unstructured FM), and I find that when I resize artwork in a frame or select Ctrl+Alt and click on a link, it will often (20% of the time?) freeze up and I am forced to open Task Manager and hit 'End Task.'

Any ideas?

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Two-ferCorrect answer

Inspiring

I was too hasty in my evaluation above. Upgrading to FM22 did NOT solve the screen freeze problem. However, I did receive a solution from Adobe Support that has worked so far (2 days and counting). I share it here in case anyone else has this problem in the future:

Solution: Recreate FM preferences and delete temporary files by following below steps:

Close FM 2022
Go to C:\Users\”username”\AppData\Roaming\Adobe\FrameMaker and rename “17” to “17.old”
Go to C:\Users\”username”\AppData\Local\Temp and delete its contents
Launch FM 2022 and check

Two-ferAuthor

Inspiring

So I tried reinstalling FM2020 using the latest-greatest install file from the Adobe site with full Admin privileges and it still kept freezing up when using the above-mentioned keystrokes or resizing artwork inside a frame. Sigh. So I upgraded to FM22 and that resolved the issue. But it caused another formatting issue. I will post a question about that on the forum.

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Two-ferAuthorCorrect answer

Inspiring

I was too hasty in my evaluation above. Upgrading to FM22 did NOT solve the screen freeze problem. However, I did receive a solution from Adobe Support that has worked so far (2 days and counting). I share it here in case anyone else has this problem in the future:

Solution: Recreate FM preferences and delete temporary files by following below steps:

Close FM 2022
Go to C:\Users\”username”\AppData\Roaming\Adobe\FrameMaker and rename “17” to “17.old”
Go to C:\Users\”username”\AppData\Local\Temp and delete its contents
Launch FM 2022 and check

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