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Two-fer
Two-fer
Inspiring
March 10, 2023
Answered

FM 16.0.5.1096 (Fully Updated) Frequently Freezing in Windows 11

  • March 10, 2023
  • 3 replies
  • 2089 views

My work computer was recently upgraded to Windows 11 Pro (I run unstructured FM), and I find that when I resize artwork in a frame or select Ctrl+Alt and click on a link, it will often (20% of the time?) freeze up and I am forced to open Task Manager and hit 'End Task.'  

Any ideas?

 

      This topic has been closed for replies.
      Correct answer Two-fer

      I was too hasty in my evaluation above. Upgrading to FM22 did NOT solve the screen freeze problem. However, I did receive a solution from Adobe Support that has worked so far (2 days and counting). I share it here in case anyone else has this problem in the future: 

       

      Solution: Recreate FM preferences and delete temporary files by following below steps:

      • Close FM 2022
      • Go to C:\Users\”username”\AppData\Roaming\Adobe\FrameMaker and rename “17” to “17.old”
      • Go to C:\Users\”username”\AppData\Local\Temp and delete its contents
      • Launch FM 2022 and check

      3 replies

      Two-fer
      Two-ferAuthor
      Inspiring
      April 10, 2023

      So I tried reinstalling FM2020 using the latest-greatest install file from the Adobe site with full Admin privileges and it still kept freezing up when using the above-mentioned keystrokes or resizing artwork inside a frame. Sigh. So I upgraded to FM22 and that resolved the issue. But it caused another formatting issue. I will post a question about that on the forum.

      Two-fer
      Two-ferAuthorCorrect answer
      Inspiring
      September 18, 2023

      I was too hasty in my evaluation above. Upgrading to FM22 did NOT solve the screen freeze problem. However, I did receive a solution from Adobe Support that has worked so far (2 days and counting). I share it here in case anyone else has this problem in the future: 

       

      Solution: Recreate FM preferences and delete temporary files by following below steps:

      • Close FM 2022
      • Go to C:\Users\”username”\AppData\Roaming\Adobe\FrameMaker and rename “17” to “17.old”
      • Go to C:\Users\”username”\AppData\Local\Temp and delete its contents
      • Launch FM 2022 and check
        Matt-Tech Comm Tools
        Community Expert
        Matt-Tech Comm ToolsCommunity Expert
        Community Expert
        September 27, 2023

        Was it Adobe that recommended the second bullet point above? I've not seen that advice before!

        -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
        F
        Community Expert
        FrameMaker-dkCommunity Expert
        Community Expert
        March 13, 2023

        FrameMaker is not certified to run under Win 11 yet. That may be the overall issue.

        Bjørn Smalbro - FrameMaker.dk
        Two-fer
        Two-ferAuthor
        Inspiring
        March 13, 2023

        According to the Adobe site (assuming I am getting the versions correct....), version 16.0.4 and later are now supposed to be compatible.

        Summer 2020 release of FrameMaker

        Update 4 of FrameMaker Summer 2020 release is compatible with Microsoft® Windows 11 and 10.

        Update 3 and earlier releases of FrameMaker Summer 2020 release are compatible with Microsoft® Windows 10 only.

        " 

          Jeff_Coatsworth
          Community Expert
          Jeff_CoatsworthCommunity Expert
          Community Expert
          March 13, 2023

          Was it installed as an Admin?

          Bob_Niland
          Community Expert
          Bob_NilandCommunity Expert
          Community Expert
          March 10, 2023

          Were all the apps, i.e. including FM, re-installed after the transition from Win10 to Win11?

          If not, FM re-install would be worth a try.

          Two-fer
          Two-ferAuthor
          Inspiring
          March 13, 2023

          Yes, they were all reinstalled using the install file I downloaded a couple years ago, then the updates were installed..

          LinSims
          Community Expert
          LinSimsCommunity Expert
          Community Expert
          March 13, 2023

          Is there a reason you're still using FM 2020? FM 2022 was released in October 2022, and since you have a subscription you get the upgrade for free.

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