FM 8 hangs when creating PDF

[Guest]

Out of the blue, FrameMaker hangs when creating a PDF. Nothing has changed on the machine, the application, or the files. I rebooted the machine, I reinstalled FrameMaker - nothing helps.

I can create the PDFs just fine on another machine.

FM8p277

OS = Vista Enterprise SP2

I know that FM8 is no longer supported, but we can't upgrade to 10 because it will break our automation and our localization flow. I have to wait until after our current software release is done before I will be allowed to upgrade.

Our build is down until I can resolve this issue, so the pressure is enormous.

Thanks,

Karen

[MichaelKazlow]

How are you creating pdfs? Do you have Acrobat on the computer? If so what version?

[Guest]

Hi Michael,

We are using a FrameScript that has worked flawlessly for a very long time.

[Guest]

I don't think that FM uninstalled completely, because I was not prompted for my serial number after reinstalling. Can anyone point me to information that tells how to manually uninstall FM8? I'd like to try that next.

Thanks,

Karen

[Guest]

Hi Michael,

I forgot to answer all of your question. Acrobat 9 Professional is installed on the machine.