FM crashes not reproducable

Report · May 27, 2011

Hello!

We are asking for your help. We could not find a solution for this problem neither with Google search nor with the Adobe Supporthotline (FM7 is not supported any more).

"Is there anybody out there", who can give us an idea, what could cause the following errormessage?

Is there anything (a workaround), what could help to avoid FrameMaker from crashing?

Does anybody have an idea, what information the error code includes:

7004, 6055410, 7658003, 0

This error is not reproduceable, but several users get this error quite often (not always). Mostly, if they are working on larger documents.

Actions, which were done, before FM crashed: Copy and Paste of content in the document, Inserting of new Elements into the document.

Each idea is very appreciated.

THANK YOU VERY MUCH FOR YOUR HELP!

=== Header Begin ===
Internal Error: 7004, 6055410, 7658003, 0
FrameMaker 7.0.0 for Intel
Build: 7.0p578
Window System: MSWindows
Operating System: Windows NT 5.2 (major.minor.build: 5.2.3790 Service Pack 2)
Generated on: Donnerstag, 26. Mai 2011 13:09:16
To file: d:\programs\adobe\framemaker7.0\FrameLog_11.05.26_13.09.16.txt
=== Header End ===

=== Stack Trace Begin ===
$5c65f2
$74da13
=== Stack Trace End ===

=== Open Window List Begin ===
# not implemented
=== Open Window List End ===

=== Recent Commands Begin ===
=== Recent Commands End ===

=== Recent API Calls Begin ===
# not implemented
=== Recent API Calls End ===

=== Windows Relocation Information Begin ===
Application: 00400000
FrameMaker.exe: 00400000 00478000
ntdll.dll: 7c800000 000c0000
kernel32.dll: 77e40000 00102000
ADVAPI32.dll: 77f50000 0009b000
RPCRT4.dll: 77c50000 0009f000
Secur32.dll: 76f50000 00013000
COMCTL32.dll: 77530000 00097000
GDI32.dll: 77c00000 00049000
USER32.dll: 77380000 00091000
comdlg32.dll: 762b0000 00049000
msvcrt.dll: 77ba0000 0005a000
SHLWAPI.dll: 77da0000 00052000
SHELL32.dll: 7c8d0000 007ff000
FMDBMS32.dll: 10000000 00013000
ole32.dll: 77670000 00139000
OLECLI32.dll: 71dc0000 00015000
MPR.dll: 71bd0000 00011000
oledlg.dll: 74b40000 00023000
VERSION.dll: 77b90000 00008000
WINSPOOL.DRV: 73070000 00027000
SFTTR32.dll: 00320000 00020000
BIB.dll: 00340000 0002d000
CoolType.dll: 00880000 00171000
WINMM.dll: 76aa0000 0002d000
SVGRE.dll: 6f130000 0023c000
icuuc20.dll: 4a800000 00056000
icudt20.dll: 4ad00000 0070e000
tsappcmp.dll: 71c20000 00012000
IMM32.DLL: 76290000 0001d000
LPK.DLL: 7f000000 00009000
USP10.dll: 75490000 00065000
mfaphook.dll: 67270000 0003e000
CtxSbxHook.DLL: 67f50000 0007a000
mmhook.dll: 00f10000 00016000
MSVCR71.dll: 7c340000 00056000
tzhook.dll: 658d0000 00009000
scardhook.dll: 65e60000 0001f000
twnhook.dll: 65910000 000e5000
cxinjime.dll: 02fc0000 00007000
wdmaudhook.dll: 65840000 00007000
comctl32.dll: 77420000 00103000
csma_ldr.dll: 61100000 0000b000
MSVCR90.dll: 78520000 000a3000
rsintcor.dll: 61200000 00027000
PSAPI.DLL: 76b70000 0000b000
esint.dll: 61300000 0000f000
MSCTF.dll: 01780000 00050000
shfolder.dll: 766d0000 00009000
fmres.dll: 01a30000 0009e000
fmdlg.dll: 01ad0000 00057000
fmcustom.dll: 01b30000 0000a000
apphelp.dll: 75e60000 00027000
msctfime.ime: 4dc30000 0002e000
sehook20.dll: 65e00000 00007000
cutildll.dll: 01b40000 00012000
OLEAUT32.dll: 77d00000 0008b000
NETAPI32.dll: 71c40000 00057000
WTSAPI32.dll: 76f00000 00008000
WINSTA.dll: 771f0000 00011000
ACTIVEDS.dll: 76df0000 00034000
adsldpc.dll: 76dc0000 00028000
WLDAP32.dll: 76f10000 0002e000
credui.dll: 76b80000 0002e000
ATL.DLL: 76a80000 00018000
EmulateTermSrv.dll: 04f50000 00006000
Ps5ui.dll: 5dff0000 00025000
PSCRIPT5.DLL: 5df60000 00079000
mscms.dll: 73aa0000 00016000
AD2KReGP.DLL: 70000000 00006000
ATMLIB.dll: 73b70000 0000b000
ACE.dll: 02210000 00074000
OPP.dll: 022a0000 00017000
AGM.dll: 022d0000 00254000
PDFL50.dll: 02540000 002d0000
AdobeWeb.dll: 60800000 0011f000
xpsp2res.dll: 02fd0000 002c5000
CLBCatQ.DLL: 777b0000 00083000
COMRes.dll: 77010000 000c6000
clickprt.dll: 033a0000 00037000
mailer.dll: 033e0000 0003f000
MAPI32.DLL: 62200000 0001f000
bookerrlog.dll: 03420000 00044000
pdfsize.dll: 03470000 00045000
WebDAV.dll: 034d0000 00084000
ARM.dll: 61800000 00109000
ecm.dll: 03580000 000a1000
sgen.dll: 03840000 0008c000
dispatch.dll: 038e0000 0009f000
trnslate.dll: 03990000 00195000
xerces-c_1_5_1.dll: 12000000 00146000
xmlcss.dll: 03c60000 0019c000
docbook.dll: 03f10000 00199000
xhtml.dll: 042c0000 00197000
fmpdfreflow.dll: 04570000 0003a000
fmast.dll: 045c0000 0002b000
WARMEDIT.dll: 045f0000 0001b000
xdsedmgr.dll: 04610000 00016000
XDCPPAPI.dll: 04630000 002da000
O7_COLL1.dll: 11000000 000a2000
O7CLIEN1.dll: 11200000 001e1000
O7LOW.dll: 11500000 000a3000
O7LOWNET.dll: 11600000 0003e000
O7UTL1.dll: 11b80000 00040000
xdencode.dll: 04910000 00008000
xdstring.dll: 04920000 00009000
xdnet.dll: 04930000 0000f000
WSOCK32.dll: 71bb0000 00009000
WS2_32.dll: 71c00000 00017000
WS2HELP.dll: 71bf0000 00008000
xdnames.dll: 04940000 00011000
O7QUERY1.dll: 11760000 00095000
O7MOP1.dll: 0b850000 000b5000
xdsgmedt.dll: 04960000 00034000
xdapisup.dll: 049a0000 0001f000
xdecladd.dll: 049c0000 0001c000
xdsgmexp.dll: 049e0000 00033000
xdsgmimp.dll: 04a20000 00039000
xdsp.dll: 04a60000 000c7000
MSVCP71.dll: 7c3a0000 0007b000
xddiffer.dll: 04b30000 00022000
xdsgmdif.dll: 04b60000 0001d000
XDCOMMON.dll: 04b80000 000cf000
xdmakedi.dll: 04c50000 00024000
XDMFCGF.dll: 04c80000 00010000
MFC71.DLL: 7c140000 00103000
xderrmsg.dll: 04c90000 00011000
xdexttyp.dll: 04cb0000 00019000
xdseacli.dll: 04e10000 0000b000
xdpngcli.dll: 04e20000 00005000
xdzlib1.dll: 04e30000 00010000
fmddesvr.dll: 04e40000 0000e000

...
=== Windows Relocation Information End ===

=== Windows Exception Information Begin ===
[Exception Record]
0012f298: c0000005 00000000 00000000 045c3797
0012f2a8: 00000002 00000001 00000000 0001003f
0012f2b8: 00000000 00000000 00000000 00000000
0012f2c8: 00000000 00000000 ffff027f ffff0120
0012f2d8: ffffffff 007520fd 077d001b 0012f62c
[Exception Context]
0012f2b4: 0001003f 00000000 00000000 00000000
0012f2c4: 00000000 00000000 00000000 ffff027f
0012f2d4: ffff0120 ffffffff 007520fd 077d001b
0012f2e4: 0012f62c ffff0023 00000246 adcb4784
0012f2f4: 00e11a73 47bc0000 e4dbadcb f7737120
0012f304: ffdfff18 5000f120 4d64adcb 0000adcb
0012f314: 7ffdf000 0012f784 e7104810 00008e72
0012f324: 48640000 a4c00000 a4b5a4b5 00003ffe
0012f334: a5000000 400ea4b5 00000000 00000000
0012f344: 0000003b 00000023 00000023 00000000
0012f354: 04000fdc 4173d7c0 0300000f 00c00003
0012f364: 00000000 00000000 045c3797 0000001b
0012f374: 00010246 0012f580 00000023 0120027f
0012f384: 077d0000 007520fd 0000001b 0012f62c
0012f394: ffff0023 00001fa0 0000ffff 00000246
0012f3a4: adcb4784 00001a73 00000000 000000e1
0012f3b4: adcb47bc 0000e4db 00000000 f7737120
0012f3c4: ffdfff18 0000f120 00000000 adcb5000
0012f3d4: adcb4d64 00000000 00000000 7ffdf000
0012f3e4: 0012f784 00004810 00000000 8e72e710
0012f3f4: 00000000 00004864 00000000 a4c00000
0012f404: a4b5a4b5 00003ffe 00000000 00000000
0012f414: a4b5a500 0000400e 00000000 8087ce08
0012f424: adcb4864 00000000 be4c5a40 00000000
0012f434: 8e72e744 80803200 adcb481c 8087ce5b
0012f444: 8e72e710 00000001 adcb4890 bf89814c
0012f454: 8e72e710 bf8d4522 be4c5a40 be4c5a20
0012f464: 00000000 00050006 00000202 7c16fae1
0012f474: 773a1653 00000002 00000458 0000033e
0012f484: 000201ec 00000001 00000000 00000000
0012f494: 0012f778 00000000 0000000c 00000000
0012f4a4: 00000000 00000000 00000000 00000000
0012f4b4: 00000000 00000000 00000000 00000000
0012f4c4: 00000000 00000000 00000000 00000000
0012f4d4: 00000000 00000000 00000000 00000000
0012f4e4: 00000000 00000000 00000000 00000000
0012f4f4: 00000000 00000000 00000000 00000000
0012f504: 00000000 00000000 00000000 00000000
0012f514: 00000000 00000000 00000000 00000000
0012f524: 00000000 00000000 00000000 00000000
0012f534: 00000000 00000000 00000000 00000000
0012f544: 00000000 00000000 00000000 00000000
0012f554: 00000000 00000000 00000000 00000000
0012f564: 00000000 00000000 00000000 00000000
0012f574: 00000000 00000000 00000000
=== Windows Exception Information End ===

=== Windows Stack Traceback Begin ===
=== Windows Stack Traceback End ===

Report · May 27, 2011

FM7 is not supported any more

We're primarily using FM7.1 Unix.

7004, 6055410, 7658003, 0

Our persistent pest is a 7103 (apparently a generic 7.1 error). Any relation between that and my userID here is coincidental.

This error is not reproduceable ...

Nor is ours, so I don't have the rest of the error string at hand.

Copy and Paste of content in the document, Inserting of new Elements into the document.

Ours is usually on re-size of the bottom edge of a right run-in anchored frame, but also can happen on cut or paste, and sometimes just happens with no actions in progress (probably during auto-save). Frequently the crash itself crashes, no .recover file is created. More rarely, Save itself crashes, lock files all over, etc.

Each idea is very appreciated.

Since moving to FM8 on Unix might have its own problems, and we aren't in any hurry to move to FM9 or 10 on Windows (we have FM9 on Win), we live with it.

Some tips:

Save often, particularly before operations that correlate to crashes.
After a crash, copy the .fm, .backup, .auto and .recover (we use a timestamp-named subdir for each crash (e.g. ./saves/2011-05-27a/), so we can roll back as far as needed. If you are using a content management system, this may be less necessary.
Do not take the "open Recover file instead" option. The .recover file is likely corrupt or incomplete. Open the recently saved .fm (or .backup if the save crashed). Open the .recover separately, using it only to copy in recent changes that would otherwise have to be re-created.
Assume that there is some latent problem in the .fm file. Don't be surprised if many days and pages later you find some text content tha$(*\&^~%. Delete it. Use your ./saves/ to recover it.

I haven't really experimented with MIF washing of unstable documents to see if it helps. The next time a .fm goes fragile on me, I'll run some tests.

Report · May 27, 2011

Well, only Adobe can understand those error log dumps, so posting them here won't do you much good (this is a user-to-user forum).

I don't know the patch levels of FM7, but are you fully patched? That would be the first place I'd check.

Report · May 27, 2011

The location for downloading FM updates is:

http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

There were significant stability issues in the early 7.0 releases, so patching to the last version of 7.0 would definitely be good.

In fact, moving to 7.2 would be even better, as it is regarded as the most stable 7.x version.

Sheila