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M
marysch0pNH
Participant
April 3, 2013
Question

Frame 10 crashes when I save book as HTML

  • April 3, 2013
  • 2 replies
  • 1131 views

Running Frame version: 10.0.2.419

I open my book and choose File > Save book as... , choose a new folder location, and HTML as the type.

I get prompted to add formats to the catalog. Why that's happening I'm not clear on; whether I choose to add them or not does not affect whether Frame crashes. I get output, but based on other postings and the fact that Frame crashes generating it, I'm not wholly confident of the result.

Any advice out there?

Thanks.

Mary

Event viewer entry:

Log Name:      Application

Source:        Application Error

Date:          4/3/2013 10:52:35 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:    <removed>

Description:

Faulting application name: FrameMaker.exe, version: 10.0.2.419, time stamp: 0x4e9eb00f

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000374

Fault offset: 0x000ce6c3

Faulting process id: 0x1c48

Faulting application start time: 0x01ce307ab42abec8

Faulting application path: C:\Program Files (x86)\Adobe\AdobeFrameMaker10\FrameMaker.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: 1e201599-9c6e-11e2-b202-60d819bebeab

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-04-03T14:52:35.000000000Z" />

    <EventRecordID>372994</EventRecordID>

    <Channel>Application</Channel>

    <Computer>  removed  </Computer>

    <Security />

  </System>

  <EventData>

    <Data>FrameMaker.exe</Data>

    <Data>10.0.2.419</Data>

    <Data>4e9eb00f</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.17725</Data>

    <Data>4ec49b8f</Data>

    <Data>c0000374</Data>

    <Data>000ce6c3</Data>

    <Data>1c48</Data>

    <Data>01ce307ab42abec8</Data>

    <Data>C:\Program Files (x86)\Adobe\AdobeFrameMaker10\FrameMaker.exe</Data>

    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>

    <Data>1e201599-9c6e-11e2-b202-60d819bebeab</Data>

  </EventData>

</Event>

    This topic has been closed for replies.

    2 replies

    W
    Community Expert
    Winfried RengCommunity Expert
    Community Expert
    April 4, 2013

    Hi,

    Some time ago someone had reported that all files in your book must have an HTML mapping page on your reference pages, if you want to save a book as HTML. I do not remember, if all the mapping pages must even be the same.

    I do not remember who had reported this and whether the circumstances are similar to yours. However, I would just check, if all of your files and specifically the first one have HTML mapping pages.

    Best regards

    Winfried

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    April 3, 2013

    HI Mary,

    You may not get much response on the Save as HTML feature in FM...It's basically unchanged since the emergence of the Tech Comm Suite, which included FrameMaker 8.

    You'll find many alternative methods for producing HTML and Help, including RH with the TCS, MIF2GO, Flare, and WebWorks products.

    I have the TCS, with a maintenance contract, so RH is the logical, lowest cost, and integrated choice for my output.

    -Matt

    Matt R. Sullivan
    co-author Publishing Fundamentals: Unstructured FrameMaker 11
    P: 714.960.6840 | C: 714.585.2335 | matt@mattrsullivan.com

    @mattrsullivan LinkedIn facebook mattrsullivan.com


    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    M
    marysch0pNHAuthor
    Participant
    April 3, 2013

    Hi Matt, thanks for your reply.

    I'm not too worried because hopefully using the Save as ... HTML feature is a short term solution and I won't have to do this on an ongoing basis.

    But it's not very good form to have the product crash when you use a shipped feature, so who knows, maybe they'll be able to use the info I provided somehow.

    Thanks again Matt,

    Mary

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 3, 2013

    Have you tried doing some lorsum text with one of the “factory” templates and see if it chokes on that? Maybe the issue is in your content…

    If FM’s HTML output was so great, people like Jeremy over at Omnisys (Mif2Go) wouldn’t have a livelihood ;>)

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