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miriam_ferber
miriam_ferber
Known Participant
March 19, 2017
Answered

FrameMaker 2015 crashes several times a week

  • March 19, 2017
  • 3 replies
  • 1043 views

Internal error 13034, 25664718, 25668928, 1969912598

Any ideas?

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

    3 replies

    miriam_ferber
    miriam_ferberAuthor
    Known Participant
    August 28, 2017

    Just crashed again when attempting to save a small document of 12 pages, with exactly the same error message as yesterday.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    August 29, 2017

    An easy nondestructive test:

    • Find your preferences directory
      Mine is at C:\Users\Matt\AppData\Roaming\Adobe\FrameMaker\14
    • Change the name of the folder (perhaps to 14-backup)
    • Restart FrameMaker

    While it may not solve your problem, it only takes 3 minutes to check, and you can easily reverse these steps if you need to recover customization to workspaces and other things.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    September 26, 2017

    I was also told that if you try to open FM files via the explorer, rather than from FM itself, it causes problems (freezes, crashes, broken links, etc.).

    So far so good.

    Thanks!


    Problems opening files from the Win Explorer would indicate a problem with your Windows registry file. If you encounter this (with any Win app) use a registry cleaner such as CCleaner to remedy.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    miriam_ferber
    miriam_ferberAuthor
    Known Participant
    August 27, 2017

    Hi - the number of crashes has decreased but I'm FM is still crashing every once in a while.

    There's no specific action that causes these crashes, as far as I can see.

    Attaching screen shots of crashes.

    Would appreciate your help. Thanks.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    March 20, 2017

    First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.

    miriam_ferber
    miriam_ferberAuthor
    Known Participant
    March 20, 2017

    Thanks for the quick response!

    Will try those solutions and update you if crashes again.

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