Internal error 13034, 25664718, 25668928, 1969912598
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First off, are you completely up to date in your patches? Next, is it happening on every doc you have or only one? Third, is there something (some action) you are doing that can repeatedly cause this crash? If so, you need to use the Tracker (Tracker ) to log the bug and provide a sample doc.
Thanks for the quick response!
Will try those solutions and update you if crashes again.
Just crashed again when attempting to show/hide conditional text in a document of 25 chapters, 375 pages.
Hi - the number of crashes has decreased but I'm FM is still crashing every once in a while.
There's no specific action that causes these crashes, as far as I can see.
Attaching screen shots of crashes.
Would appreciate your help. Thanks.
Just crashed again when attempting to save a small document of 12 pages, with exactly the same error message as yesterday.
Is it happening on a fresh FM doc (not based on your existing templates)? Have you tried MIF-washing the docs that threw the errors?
An easy nondestructive test:
While it may not solve your problem, it only takes 3 minutes to check, and you can easily reverse these steps if you need to recover customization to workspaces and other things.
Did this. Will report if there are any more crashes. Thanks.
Did it work?!
I changed the directory folder, but as soon as I opened FM, it created a new folder with the old name.
In any case, I haven't had a crash yet.
Excellent...seeing the new 13 folder is expected behavior, and it sounds like it worked for you.
I was also told that if you try to open FM files via the explorer, rather than from FM itself, it causes problems (freezes, crashes, broken links, etc.).
So far so good.
Problems opening files from the Win Explorer would indicate a problem with your Windows registry file. If you encounter this (with any Win app) use a registry cleaner such as CCleaner to remedy.
Thanks. Will do.
Crashes can also be related to your antivirus software.