Copy link to clipboard
Copied
Hi,
I recently had the Adobe Technical Communication Suite 2017 installed on my work computer. I am using a Windows 7 machine.
When I open FrameMaker, my welcome screen is shown below. I believe it should look different. Are there any settings I can change to have the welcome screen appear as it should?
Thank you!
Copy link to clipboard
Copied
Make sure you've applied all the latest patches - I think there was another thread with a messed-up Welcome screen too.
Copy link to clipboard
Copied
I've applied the updates but still the same.
Any other suggestions?
Copy link to clipboard
Copied
Is Internet Explorer 11 installed? (It's a system requirement.) If not, install it. Once it is installed, uninstall and reinstall FrameMaker 2017.
Copy link to clipboard
Copied
Yes, IE 11 is already installed.
Copy link to clipboard
Copied
Did the suggested fix in post#10 of this thread - Re: Welcome screen not displaying properly - help at all?
Copy link to clipboard
Copied
No the issue is still not fixed. Still searching for another solution.
Copy link to clipboard
Copied
Ah, I see that you're using Win7, not 10, so the Edge change wouldn't have anything to do with it. What happens when you try opening up that Welcome.html file outside of FM? Does it appear correct or is it munged up too?
Copy link to clipboard
Copied
The "edge" flag has nothing to do with the Microsoft browser "Edge". It just forces the latest browser mode of IE.
For more details, see here:
Copy link to clipboard
Copied
Thanks for the clarification Stefan - does the latest patch include the change?
Copy link to clipboard
Copied
When I open the Welcome.html file, it appears correct.
Copy link to clipboard
Copied
With what browser? Is it working if you use IE11?
Copy link to clipboard
Copied
The effect usually happens when some Firewall or AV is blocking FrameMaker. Try adding FrameMaker as an exception in the firewall rules. This should fix the problem.
Copy link to clipboard
Copied
Yes, when I open the Welcome.html file, it appears correct in Internet Explorer 11.
Copy link to clipboard
Copied
This is the exact screen I get. Any resolution? I could not tell through all the strings on the welcome page issues. I tried many of the suggestions posted but I am still experiencing this issue on FrameMaker 2019. Others in my group have no issue, so I doubt it is broader issue than my PC. Any new info?