Known Participant

Question

FrameMaker 2019 crashes every time when using Edit->References

Forum|Forum|7 years ago
November 14, 2018
3 replies
1870 views

I am using Windows 7. The crash essentially prevents me from change preferences on the menu.

Error

This topic has been closed for replies.

pulkitn

Adobe Employee

This could have happened due to.Net update on your system.

Kindly uninstall .Net Framework and Framemaker from your system.

Re-install Framemaker( It will automatically install dependent .Net compatible and needed).

Further Support team will be reached to you if you need further help.

-Pulkit

-FM Engg.

Matt-Tech Comm Tools

Community Expert

It sounds like a preference file is corrupted. In your Roaming directory ( "C:\Users\{user_name}\AppData\Roaming\Adobe\FrameMaker\15"), try renaming your 15 directory to 15-old and restarting FrameMaker 2019.

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

anlongliAuthor

Known Participant

Renaming 15 directory to 15-old and restarting FrameMaker 2019 did not work.

Jeff_Coatsworth

Community Expert

Did you reach out to Amitoj as he requested?

Jeff_Coatsworth

Community Expert

32 or 64 bit version? All patches applied?

anlongliAuthor

Known Participant

64-bit

Windowns 7 Professional, Service Pack 1

Jeff_Coatsworth

Community Expert

Sorry, I was referring to FM, not Windows - I should have been clearer.

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