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anlongli
anlongli
Known Participant
November 14, 2018
Question

FrameMaker 2019 crashes every time when using Edit->References

  • November 14, 2018
  • 3 replies
  • 1870 views

I am using Windows 7. The crash essentially prevents me from change preferences on the menu.

This topic has been closed for replies.

3 replies

pulkitn
Adobe Employee
pulkitn
Adobe Employee
November 22, 2018

This could have happened due to.Net update on your system.

Kindly uninstall .Net Framework and Framemaker from your system.

Re-install Framemaker( It will automatically install dependent .Net compatible and needed).

Further Support team will be reached to you if you need further help.

-Pulkit

-FM Engg.

Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
November 21, 2018

It sounds like a preference file is corrupted. In your Roaming directory ( "C:\Users\{user_name}\AppData\Roaming\Adobe\FrameMaker\15"), try renaming your 15 directory to 15-old and restarting FrameMaker 2019.

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
anlongli
anlongliAuthor
Known Participant
November 21, 2018

Renaming 15 directory to 15-old and restarting FrameMaker 2019 did not work.

anlongli
anlongliAuthor
Known Participant
November 21, 2018

Did you reach out to Amitoj as he requested?


Yes I did.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 14, 2018

32 or 64 bit version? All patches applied?

anlongli
anlongliAuthor
Known Participant
November 14, 2018

64-bit

Windowns 7 Professional, Service Pack 1

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 15, 2018

Sorry, I was referring to FM, not Windows - I should have been clearer.

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