FrameMaker 2019 Release 1 crashes on import graphic or pdf generation

Community Beginner ,
Nov 06, 2018 Nov 06, 2018

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We were having crash issues with 2019, mostly around importing files but pdf generation was working.  Now, after Release 1 just selecting the "save as pdf" option, FM immediately crashes with no notification.

Also, any attempt to import a graphic, using the icon, using the "file import" option or dragging and dropping causes FM to crash as well. 

No notification, it just closes.

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Adobe Community Professional ,
Nov 09, 2018 Nov 09, 2018

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No such bad experience on my system x64.

To find out reasons it is important to know whether You run the 32 or 64 bit version of FM-15 (aka 2019).

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