Copy link to clipboard
Copied
Hi,
FrameMaker version 16 is not starting. the widnow shows up and after a few seconds it just goes away.
I tried downloading the 2022 version as well, but that didn't start either. I also tried solutions provided in the following links:
https://community.adobe.com/t5/framemaker-discussions/framemaker-won-t-launch/td-p/12618242
I am using windows 10. Can someone help me with troubleshooting this
Thanks
Copy link to clipboard
Copied
Are you working in a corporate environment? Was it working before and now it's not?
Copy link to clipboard
Copied
Yes, I use it from my office and it was working fine before. Never faced any issue of this sort.
Copy link to clipboard
Copied
Have you checked with your IT? Have they tightened up any anti-virus or firewall ports lately?
Copy link to clipboard
Copied
Yes I checked with them and there are no blockers.
They tried troubleshooting but nothing worked.
Copy link to clipboard
Copied
Have you deleted the preferences directory from your Roaming directory?
https://techcommtools.com/find-framemaker-preference-folder/
Copy link to clipboard
Copied
Thank you for the suggestion but this didn't work either.
Copy link to clipboard
Copied
I have tried everything in my capacity but still can't find a solution. Kindly look into it to see what else can it be.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I believe you will have to uninstall FrameMaker and use Adobes "Cloud Cleaner Tool"
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
I removes old installation files. And installations of other Adobe programs as well. I suspect that FrameMaker won't start, because it detects an old installation and believes you do not have any more available licenses. So having cleaned out the Adobe installs, you can reinstall FrameMaker.
I have myself used the tool a couple of times when FrameMaker got confused about how to create PDF files.
If you are unsure about this, I recommend using Adobe support.
There's a bunch of links to Adobes techcomm support here:
https://framemaker.dk/en/customer-support-for-adobe-technical-communication-suite
Copy link to clipboard
Copied
I've had to use the Adobe CC Cleaner too a few times because of FrameMaker quitting upon start.
Just a clarificaton--it will NOT remove other Adobe programs unless you want it to. It can remove just the FrameMaker files, however I would suggest you remove the Adobe ID Credentials too. (You will have to sign into your Adobe account afterwards.)
Copy link to clipboard
Copied
Sorry and yes - you do not necessarily have to remove everything. I believe the issue is about a mess in what Adobe believes you have installed and what you actually have installed.
Copy link to clipboard
Copied
Hi,
I have dropped an email to adone support long time back but didn't hear anything in response.
can anyone please help me with this?
-Rashi
Copy link to clipboard
Copied
I once had this happen when (of all things) I was about to present for Adobe at a tech comm conference.
We were able to create another user/profile on the machine and install successfully.
If you can do this, it speaks to a conflict among the items you've installed on your computer; continue to install needed resources on the new profile until the conflict is discovered.
Alternately, does Fm install and start successfully on another machine in your org?
Copy link to clipboard
Copied
yes, its working for my collegues
Copy link to clipboard
Copied
Did you send it to the FM folks or just general Adobe Support? See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.
Copy link to clipboard
Copied
I have sent it to this email address only. But no one replied.
Copy link to clipboard
Copied
Use the chat function. There is some contact options here:
https://framemaker.dk/en/customer-support-for-adobe-technical-communication-suite
Copy link to clipboard
Copied
okay, let me try this. Thanks