Framemaker version 17.0.2.431 Welcome Screen

[Mary23314556t3pz]

Just installed the latest FM update. Upon opening, the Welcome Screen looks like this image. Is there a patch to fix this like there was for a previous version? I was expecting to see the list of recently accessed files.

[Jeff_Coatsworth]

This didn't help? - https://community.adobe.com/t5/framemaker-discussions/fm2022-welcome-screen-showing-quot-can-t-reach... 

[Mary23314556t3pz]

Unfortunately not. I renamed the welcome.html file, opened FM, but there very minor changes to the Welcome Screen.

[frameexpert]

The recent files are stored in your maker.ini file in the 17 folder. This may get overwritten with the update, but I am not sure. Are they still listed in the File > Open Recent menu?

[Mary23314556t3pz]

Yes, the files are listed in the Open Recent menu. Here is what the Open Recent looks like (text blocked out for proprietary reasons):

[frameexpert]

I am not sure why that happens but I have seen it before. The recents will be gone from the Welcome screen, but still in the Open Recent menu.

[Jeff_Coatsworth]

I'd give the FM folks a ping - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

[Mary23314556t3pz]

Thank you for the contact info, Jeff! Will contact them.