FremeMaker 2019 Perpetual License - why have we been cut off?

Forum|Forum|6 years ago
October 31, 2019
7 replies
1279 views

We purchased a FrameMaker 2019 perpetual license in September 2018 (upgrade from FM 2017). Why have I been reverted to a 30 day trial license again today?

Bridget Wilkinson

Installation and licensing

This topic has been closed for replies.

Correct answer bjw82630509

The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

Bridget Wilkinson

bjw82630509Author

Inspiring

Apologies, I only just saw this - the emails were treated as junk by my ISP.

Simply enter my full credentials again - after having been reassured that this would not delete an activation.

LinSims

Community Expert

Once that was determined, what was the fix?

bjw82630509AuthorCorrect answer

Inspiring

The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

Bridget Wilkinson

F

FrameMaker-dk

Community Expert

I have an issue looking somewhat like yours. For some reason FrameMaker has begun showing a popup warning me, that my license is about to expire 30th of November. Even though it is a perpetual license. I have contacted support with this issue but it is still an open issue.

Bjørn Smalbro - FrameMaker.dk

bjw82630509Author

Inspiring

It was those reports that worried me when FM2019 stopped letting me in out of the blue.

Thanks...