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Seanb_us
Inspiring
November 2, 2009
Question

How do I do a complete uninstallation of FM9?

  • November 2, 2009
  • 2 replies
  • 1542 views

Hi,

I need to completely uninstall FM9 as part of troubleshooting. I tried uninstalling it using the Adobe uninstaller, but though that process took 3 hours, it was clear that the installation was only partial.

I have FM9 as part of TCS 2 and would like to thoroughly uninstall FrameMaker to try a brand new installation.

I cannot run scripts that would affect Adobe products outside the TCS 2 range, as I have Illustrator and Dreamweaver, et al., installed and do not want to mess with those installations.

Is there a "completely uninstall TCS 2" or "completely uninstall FM9" script I can run?

Thanks,

Sean

    This topic has been closed for replies.

    2 replies

    Arnis Gubins
    Arnis Gubins
    Inspiring
    November 2, 2009

    Unfortunately no scripts for TCS2 or FM uninstalls. Revo Uninstaller might find the left-over bits in the Registry and in the folders, but I had mixed success with it (on an Acrobat issue). Otherwise a great product.

    Did you de-activate and ask for the serial number to be deleted before starting to uninstall? The Adobe Licensing Manager is also a very finicky beast and may compound issues when re-installing.

    S
    Seanb_usAuthor
    Inspiring
    November 2, 2009

    Hi,

    No, I did not deactivate and ask for a serial number deletion--it would never have occurred to me. The licensing manager is preventing me from testing FrameMaker in Safe mode and the licensing manager crashes once a month or so. It's a nasty bugger, but not as nasty as actually being unable to use FrameMaker. Honestly, if I cannot get FrameMaker 9 working ... I guess there are no easy answers. Moving to another application will be painful, but I guess  less painful than having an application that actually won't work at all... Strange. This is a brick wall.

    Sean

    A
    Art_Campbell1
    Inspiring
    November 2, 2009

    Since this seems to be an installation issue, have you talked to tech support?

    Installation issues are covered.

    A
    Art_Campbell1
    Inspiring
    November 2, 2009

    I use and would recommend the RevoUninstaller from revouninstaller.com

    But given what you've posted in other emails, I'd make sure the system hadn't changed before I did a restore, uninstall or reinstall.... I realize you've already gone down that path, but...

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