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A
ALT451
Participant
September 18, 2014
Question

How to fix Frame problems with fonts

  • September 18, 2014
  • 2 replies
  • 1489 views

When I try to "Save as book" to PDF, I get a font error that prevents the file opening for printing.

When I view the file, I get:

The "Myriad Pro Light" Font is not available.

  "MyriadPro-Regular" will be used in this session.

The print error does not specify which font, but I assume it is the one mentioned in the first line above.

The font is in the Windows font directory, but FM is not seeing it.  How do I fix this?

Unstructered FM12, Win8.1, HP printers (no choice about that)

    This topic has been closed for replies.

    2 replies

    S
    Seanb_us
    Inspiring
    September 19, 2014

    Hi,

    Has anybody used, View > Pods > Fonts to find missing fonts and replace them? This should update your character and paragraph tags, correct?

    Going forward, be careful about which fonts you include in the styles you define.

    Secondly, when you installed FrameMaker, didn't Acrobat Distiller and printer install by default? I am unsure, but you might want to remove and reinstall FrameMaker, making sure to select all components of Acrobat and all fonts.

    Does that help?

    Sean

    A
    ALT451Author
    Participant
    September 19, 2014

    Hi, Sean,

    Great minds think alike, as they say.  I did come across View > Pods > Fonts and I am seriously considering replacing all instances of the offending font, but I have to wait to find out

    how the powers-that-be think about this idea.  I received this doc over the fence from the company that acquired my original company, so I have no knowledge of how the doc was put

    together, other than that it was created in FM11.

    When I installed FM12 two days ago, I was not offered any Adobe or font options to choose nor was anything installed by default that I am aware of.  We are considering buying the latest Acrobat app, but at the moment things are very much in flux, so I cannot do this right away.

    ...and, of course, the deadline for the doc was a few yesterdays ago...

    Thanks,

    Al

    S
    Seanb_us
    Inspiring
    September 19, 2014

    I am hoping somebody here can say what bits of Acrobat FrameMaker 12 includes. I don't know, because I am using Tech Comm Suite, which includes full-on Acrobat.

    At the least, FrameMaker solo should include the PDF printer driver and Distiller. With these, Save as PDF from FrameMaker should work fine, and if you have the fonts you should be able to print and embed them in a PDF.

    In my experience, font issues for Adobe products happen this way:

    • You have certain fonts installed. There is no problem with these.
    • You set as default a printer that has its own resident fonts. Those fonts now become available.
    • You use the printer resident fonts in your document, which is fine, until ...
    • ... You change printers, perhaps to PDF printer, and now the printer-resident fonts you thought you had are no longer there.
    • Note, some printers are set to substitute fonts. So, you might specify a certain font but your HP printer actually has a font substitution table that is swapping your chosen font for Times New Roman, or sommat. Watch out for that, too.

    So, double check you have the fonts you think you do; view them in Character Map, for example.

    Cheers,

    Sean

    Arnis Gubins
    Arnis Gubins
    Inspiring
    September 18, 2014

    You should have the AdobPDF printer instance as your default for the FM session (use the Sundorne SetPrint utility to set this for automatic behaviour, so you don't have to worry about the HP system default printers - see: Sundorne Communications - SetPrint )

    Is the Error message coming from viewing the PDF (i.e. Acrobat or Reader) or FM? If it's from the PDF, then the joboptions file may not be embedding the font.

    Use the Windows character map utility to verify if you actually have the Myriad Pro Light installed and available to all applications.

    A
    ALT451Author
    Participant
    September 19, 2014

    Windows map shows me the font is present.  Doesn't say anything about availability.  I cannot view a PDF since I cannot create one.

    Errors message are from Frame.  The SetPrint site instructions were a bit ambiguous, so were not a help.  I have SetPrint.dll file installed, but problem still exists.

    How do I set up the AdobePDF printer instance?  I need clear instructions about what belongs in the SetPrint.ini that the SetPrint site talks about.

    Is it Adobe PDF=(printer name) ?  SetPrint site instructions are vague.

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