How to fix Frame problems with fonts

Report · Sep 18, 2014

When I try to "Save as book" to PDF, I get a font error that prevents the file opening for printing.

When I view the file, I get:

The "Myriad Pro Light" Font is not available.

"MyriadPro-Regular" will be used in this session.

The print error does not specify which font, but I assume it is the one mentioned in the first line above.

The font is in the Windows font directory, but FM is not seeing it. How do I fix this?

Unstructered FM12, Win8.1, HP printers (no choice about that)

Report · Sep 18, 2014

You should have the AdobPDF printer instance as your default for the FM session (use the Sundorne SetPrint utility to set this for automatic behaviour, so you don't have to worry about the HP system default printers - see: Sundorne Communications - SetPrint )

Is the Error message coming from viewing the PDF (i.e. Acrobat or Reader) or FM? If it's from the PDF, then the joboptions file may not be embedding the font.

Use the Windows character map utility to verify if you actually have the Myriad Pro Light installed and available to all applications.

Report · Sep 19, 2014

Windows map shows me the font is present. Doesn't say anything about availability. I cannot view a PDF since I cannot create one.

Errors message are from Frame. The SetPrint site instructions were a bit ambiguous, so were not a help. I have SetPrint.dll file installed, but problem still exists.

How do I set up the AdobePDF printer instance? I need clear instructions about what belongs in the SetPrint.ini that the SetPrint site talks about.

Is it Adobe PDF=(printer name) ? SetPrint site instructions are vague.

Report · Sep 19, 2014

Hi,

Has anybody used, View > Pods > Fonts to find missing fonts and replace them? This should update your character and paragraph tags, correct?

Going forward, be careful about which fonts you include in the styles you define.

Secondly, when you installed FrameMaker, didn't Acrobat Distiller and printer install by default? I am unsure, but you might want to remove and reinstall FrameMaker, making sure to select all components of Acrobat and all fonts.

Does that help?

Sean

Report · Sep 19, 2014

Hi, Sean,

Great minds think alike, as they say. I did come across View > Pods > Fonts and I am seriously considering replacing all instances of the offending font, but I have to wait to find out

how the powers-that-be think about this idea. I received this doc over the fence from the company that acquired my original company, so I have no knowledge of how the doc was put

together, other than that it was created in FM11.

When I installed FM12 two days ago, I was not offered any Adobe or font options to choose nor was anything installed by default that I am aware of. We are considering buying the latest Acrobat app, but at the moment things are very much in flux, so I cannot do this right away.

...and, of course, the deadline for the doc was a few yesterdays ago...

Thanks,

Al

Report · Sep 19, 2014

If you installed standalone FM, then you would have got a “headless” version of Acrobat installed too. That would have created the AdobePDF printer instance in your list of printers. If you don’t have it, I suspect you’ve got a bad install – try running as an admin and repairing it.

Report · Sep 19, 2014

I am hoping somebody here can say what bits of Acrobat FrameMaker 12 includes. I don't know, because I am using Tech Comm Suite, which includes full-on Acrobat.

At the least, FrameMaker solo should include the PDF printer driver and Distiller. With these, Save as PDF from FrameMaker should work fine, and if you have the fonts you should be able to print and embed them in a PDF.

In my experience, font issues for Adobe products happen this way:

You have certain fonts installed. There is no problem with these.
You set as default a printer that has its own resident fonts. Those fonts now become available.
You use the printer resident fonts in your document, which is fine, until ...
... You change printers, perhaps to PDF printer, and now the printer-resident fonts you thought you had are no longer there.
Note, some printers are set to substitute fonts. So, you might specify a certain font but your HP printer actually has a font substitution table that is swapping your chosen font for Times New Roman, or sommat. Watch out for that, too.

So, double check you have the fonts you think you do; view them in Character Map, for example.

Cheers,

Sean

Report · Sep 19, 2014

Could it be this easy: you don't have Myriad Pro Light.

So, if the FrameMaker document used Myriad Pro Light on a PC other than yours, and someone gave the FM files to you, you will see that font error if your computer doesn't have Myriad Pro Light. My installation of FrameMaker does not include Myriad Pro Light.

So, when I used Character Map, I did not even see Myriad Pro, so I went to look for it.
By default, Myriad Pro was not installed in Control Panel\All Control Panel Items\Fonts, which is where Windows looks.
I found Myriad Pro and several other fonts in C:\Program Files (x86)\Adobe\Acrobat 11.0\Resource\Font.
Copying those fonts from C:\Program Files (x86)\Adobe\Acrobat 11.0\Resource\Font to Control Panel\All Control Panel Items\Fonts obviously made them available for Windows (I could not find a way to add a font location to Control Panel). <-- What does the FM community think about me doing this?
Anyway, I still do not have Myriad Pro light. So, check the paths I listed and see if you do.

Cheers,

Sean

Report · Sep 19, 2014

My whole font situation is a mystery. Character Map tells me that I have Myriad Pro Light, but the Font pod for the files tells me that Myriad Pro, not Light, is what the files are using, so I don't know why the errors for Myriad Pro Light are coming up. There are no other Myriad Pro fonts listed by Character Map, so I am going to download the Myriad Pro Regular font, which seems to be the font that is actually in the files.

Another mystery is that the individual files in the book will print to PDF, but not the book.

Thanks,

Al

Report · Sep 19, 2014

Check your version – I think that print book to PDF issue was fixed in an early FM12 patch.

Report · Sep 19, 2014

12.0.2.389

The patch I see on the Adobe site is 12.0.1, so not sure it would help.

I downloaded and installed Myriad Pro Regular, et al, and still have the same problem.