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A
ALT451
Participant
September 18, 2014
Question

How to fix Frame problems with fonts

  • September 18, 2014
  • 2 replies
  • 1489 views

When I try to "Save as book" to PDF, I get a font error that prevents the file opening for printing.

When I view the file, I get:

The "Myriad Pro Light" Font is not available.

  "MyriadPro-Regular" will be used in this session.

The print error does not specify which font, but I assume it is the one mentioned in the first line above.

The font is in the Windows font directory, but FM is not seeing it.  How do I fix this?

Unstructered FM12, Win8.1, HP printers (no choice about that)

    This topic has been closed for replies.

    2 replies

    S
    Seanb_us
    Inspiring
    September 19, 2014

    Hi,

    Has anybody used, View > Pods > Fonts to find missing fonts and replace them? This should update your character and paragraph tags, correct?

    Going forward, be careful about which fonts you include in the styles you define.

    Secondly, when you installed FrameMaker, didn't Acrobat Distiller and printer install by default? I am unsure, but you might want to remove and reinstall FrameMaker, making sure to select all components of Acrobat and all fonts.

    Does that help?

    Sean

    A
    ALT451Author
    Participant
    September 19, 2014

    Hi, Sean,

    Great minds think alike, as they say.  I did come across View > Pods > Fonts and I am seriously considering replacing all instances of the offending font, but I have to wait to find out

    how the powers-that-be think about this idea.  I received this doc over the fence from the company that acquired my original company, so I have no knowledge of how the doc was put

    together, other than that it was created in FM11.

    When I installed FM12 two days ago, I was not offered any Adobe or font options to choose nor was anything installed by default that I am aware of.  We are considering buying the latest Acrobat app, but at the moment things are very much in flux, so I cannot do this right away.

    ...and, of course, the deadline for the doc was a few yesterdays ago...

    Thanks,

    Al

    A
    ALT451Author
    Participant
    September 19, 2014

    Could it be this easy: you don't have Myriad Pro Light.

    So, if the FrameMaker document used Myriad Pro Light on a PC other than yours, and someone gave the FM files to you, you will see that font error if your computer doesn't have Myriad Pro Light. My installation of FrameMaker does not include Myriad Pro Light.

    1. So, when I used Character Map, I did not even see Myriad Pro, so I went to look for it.
    2. By default, Myriad Pro was not installed in Control Panel\All Control Panel Items\Fonts, which is where Windows looks.
    3. I found Myriad Pro and several other fonts in C:\Program Files (x86)\Adobe\Acrobat 11.0\Resource\Font.
    4. Copying those fonts from C:\Program Files (x86)\Adobe\Acrobat 11.0\Resource\Font to Control Panel\All Control Panel Items\Fonts obviously made them available for Windows (I could not find a way to add a font location to Control Panel). <-- What does the FM community think about me doing this?
    5. Anyway, I still do not have Myriad Pro light. So, check the paths I listed and see if you do.

    Cheers,

    Sean


    My whole font situation is a mystery.  Character Map tells me that I have Myriad Pro Light, but the Font pod for the files tells me that Myriad Pro, not Light, is what the files are using, so I don't know why the errors for Myriad Pro Light are coming up.  There are no other Myriad Pro fonts listed by Character Map, so I am going to download the Myriad Pro Regular font, which seems to be the font that is actually in the files.

    Another mystery is that the individual files in the book will print to PDF, but not the book.

    Thanks,

    Al

    Arnis Gubins
    Arnis Gubins
    Inspiring
    September 18, 2014

    You should have the AdobPDF printer instance as your default for the FM session (use the Sundorne SetPrint utility to set this for automatic behaviour, so you don't have to worry about the HP system default printers - see: Sundorne Communications - SetPrint )

    Is the Error message coming from viewing the PDF (i.e. Acrobat or Reader) or FM? If it's from the PDF, then the joboptions file may not be embedding the font.

    Use the Windows character map utility to verify if you actually have the Myriad Pro Light installed and available to all applications.

    A
    ALT451Author
    Participant
    September 19, 2014

    Windows map shows me the font is present.  Doesn't say anything about availability.  I cannot view a PDF since I cannot create one.

    Errors message are from Frame.  The SetPrint site instructions were a bit ambiguous, so were not a help.  I have SetPrint.dll file installed, but problem still exists.

    How do I set up the AdobePDF printer instance?  I need clear instructions about what belongs in the SetPrint.ini that the SetPrint site talks about.

    Is it Adobe PDF=(printer name) ?  SetPrint site instructions are vague.

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