I have FrameMaker 11 and need to upgrade to FM 15. The download page is asking for a serial number which is available from my account but I have long since forgotten my password and no longer use the associated email address. How can I get the SN so I can purchase an upgrade?
Nobody in a public forum is going to be able to help you access an account where you don't remember your account information
I doubt that Adobe will be able to help, since it seems you can't provide any proof that you own the account
If you have the program installed, read Lost information - see reply #1 in https://forums.adobe.com/thread/2008767
Otherwise, Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
I think it doesn't matter. FM2015 is no longer available, and there is no upgrade path from FM11 to 2019. Getting a used (+ then transferred) license of FM2015 seems to be the only option I'd know of.