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miguels82713336
miguels82713336
Known Participant
February 20, 2019
Question

I cannot "Save as pdf" with FM 2015. Solutions to this problem?

  • February 20, 2019
  • 2 replies
  • 1440 views

Since yesterday I cannot generate pdf using "Save as PDF.."

Iv'e tried different .fm an .book files. Individual .fm files work fine but saving book files as pdf FM crashes.

While Distiller does run, it aborts after a few hundred pages and the only output is a large tps file.

I tried troubleshooting the tps file according to Troubleshoot PostScript errors  but the PostScript error is  "%%[Error: ; OffendingCommand: ]%% , i.e. nothing to go on.

Does anyone know why this can be happening? or how to use the find the problem in the tps file?

Thanks!

This topic has been closed for replies.

2 replies

S
Community Manager
Stefan GentzCommunity Manager
Community Manager
February 27, 2019

I suggest continuing the discussion in this thread:

Re: Unable to save as PDF in FrameMaker 2017

The problem seems to not be related to the FrameMaker version as it affects users working with 2015, 2017, and 2019 versions. Also, it seems to happen for multiple users with very different documents and graphics at the same time just recently.

It might be related to a recent Windows Update. For more details, see the link above.

W
Community Expert
Winfried RengCommunity Expert
Community Expert
February 20, 2019

Hi,

Do the comments in this post help?

https://forums.adobe.com/message/10940417#10940417

Can you save all files of the books as PDF?

Is this also when you just create a new file (with the default FrameMaker template) and add this to a new book file? Without any content or with some text or with several graphics of different formats?

Best regards

Winfried

miguels82713336
miguels82713336Author
Known Participant
February 20, 2019

Hi Winfried,

Thanks for the tip. I did read the thread but posted anyway because I'm using FM 2015.

Unfortunately FM 2015 doesn't support PDF settings in the Publish pod.

> Is this also when you just create a new file (with the default FrameMaker template) and add this to a new book file? Without any content or with some text or with several graphics of different formats?

It happens when I add content with text and graphics. However it is not new content; it seems like FM or Distiller is all of a sudden not able to handle large files.

My Windows 10 version is 1703

OS Build 15063.1563

If the problems are related and one fix fits all that would be great

Miguel

miguels82713336
miguels82713336Author
Known Participant
February 20, 2019

I have seen the "offending command" postscript error usually in the context of eps graphics referenced in FrameMaker document.

I usually narrowed it down by analyzing the page where Distiller stopped: Copy the content into a new document and then print only this page. If it still fails, look at the graphics and then delete them one by one, until the ps process goes through. Then check the last deleted graphic: Open it in Adobe Illustrator and re-save it.

This fixed it in 99% of the cases where I had faced this problem.


Thanks,

I hope you are right. This is the direction I am going in - process of elimination.

I wonder though if the problem may have something to do with the number of fonts and/or the instances of stylized text (i.e. italics). The latter is something I recently introduced to my content and I am not sure if there is a threshold beyond which it may cause a problem for the FM to pdf process.

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