Known Participant

Question

I cannot "Save as pdf" with FM 2015. Solutions to this problem?

Forum|Forum|6 years ago
February 20, 2019
2 replies
1440 views

Since yesterday I cannot generate pdf using "Save as PDF.."

Iv'e tried different .fm an .book files. Individual .fm files work fine but saving book files as pdf FM crashes.

While Distiller does run, it aborts after a few hundred pages and the only output is a large tps file.

I tried troubleshooting the tps file according to Troubleshoot PostScript errors but the PostScript error is "%%[Error: ; OffendingCommand: ]%% , i.e. nothing to go on.

Does anyone know why this can be happening? or how to use the find the problem in the tps file?

Thanks!

This topic has been closed for replies.

S

Stefan Gentz

Community Manager

I suggest continuing the discussion in this thread:

Re: Unable to save as PDF in FrameMaker 2017

The problem seems to not be related to the FrameMaker version as it affects users working with 2015, 2017, and 2019 versions. Also, it seems to happen for multiple users with very different documents and graphics at the same time just recently.

It might be related to a recent Windows Update. For more details, see the link above.

W

Winfried Reng

Community Expert

Hi,

Do the comments in this post help?

https://forums.adobe.com/message/10940417#10940417

Can you save all files of the books as PDF?

Is this also when you just create a new file (with the default FrameMaker template) and add this to a new book file? Without any content or with some text or with several graphics of different formats?

Best regards

Winfried

miguels82713336Author

Known Participant

Hi Winfried,

Thanks for the tip. I did read the thread but posted anyway because I'm using FM 2015.

Unfortunately FM 2015 doesn't support PDF settings in the Publish pod.

> Is this also when you just create a new file (with the default FrameMaker template) and add this to a new book file? Without any content or with some text or with several graphics of different formats?

It happens when I add content with text and graphics. However it is not new content; it seems like FM or Distiller is all of a sudden not able to handle large files.

My Windows 10 version is 1703

OS Build 15063.1563

If the problems are related and one fix fits all that would be great

Miguel

S

Stefan Gentz

Community Manager

An interim solution

The problem seems to be caused by images/diagrams in my documents so I identified the files in the book where the distiller was stopping and then regenerated the images/diagrams. I checked the fonts used in the diagrams and made them all one font. I don't know if this was the problem, otherwise the diagrams were no different than the rest.

It is still not clear where the problem comes from, what causes it and how it will be fixed. Adobe?

Wrote to Adobe Support with links to discussions in the forum and received no response.

By the way, if you need support for FrameMaker you can contact the TCS Support Team directly on their email address tcssup@adobe.com.

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