Participant

Question

Internal Error 10004, 7685768, 7686058, 10067517

Forum|Forum|12 years ago
July 24, 2013
2 replies
1303 views

Hi,

This error keeps on occurring in FM10 on my Windows 7 machine. Can somebody help resolve this?

Thanks in advance,

Santhosh.

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

When does this error occur? Have you updated your copy of FM10? Have you sent in the error log to Adobe?

San_CSProAuthor

Participant

Any one with a suggestion??

Bob_Niland

Community Expert

Did you email the log file to the address shown?

If you have support, did you call Adobe?

This forum is essentially just user-to-user. About all we can decode from the crash dialog is the 10004, which

means FM10, generic error, Windows version (as is 7103, by the way, FM7, generic, Unix).

You might check:

http://helpx.adobe.com/framemaker/kb/troubleshoot-system-errors-freezes-framemaker.html

Also, Win7 32- or 64-bit?

And if 64, what variant (basic, home, premium, ultimate, professional, enterprise, etc.)

San_CSProAuthor

Participant

Hi,

I have sent the error log to the email address shown. There was an auto-reply mail. I dont think there will be a reply from Adobe support team. The mail says "When e-mailing "fmerror@adobe.com", you will get this automated response and the crashlog will be processed in the system. There will not be an additional follow-up regarding the crashlog."

I use a Windows 7 32-bit professional edition. I tried resetting the maker.ini file.

One of my colleagues is also getting the same error. She also uses a win 7 32-bit prof edition.

Thanks.

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