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San_CSPro
San_CSPro
Participant
July 24, 2013
Question

Internal Error 10004, 7685768, 7686058, 10067517

  • July 24, 2013
  • 2 replies
  • 1303 views

Hi,

This error keeps on occurring in FM10 on my Windows 7 machine. Can somebody help resolve this?

Thanks in advance,

Santhosh.

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 31, 2013

When does this error occur? Have you updated your copy of FM10? Have you sent in the error log to Adobe?

San_CSPro
San_CSProAuthor
Participant
July 31, 2013

Any one with a suggestion??

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
July 31, 2013

Did you email the log file to the address shown?

If you have support, did you call Adobe?

This forum is essentially just user-to-user. About all we can decode from the crash dialog is the 10004, which

means FM10, generic error, Windows version (as is 7103, by the way, FM7, generic, Unix).

You might check:

http://helpx.adobe.com/framemaker/kb/troubleshoot-system-errors-freezes-framemaker.html

Also, Win7 32- or 64-bit?

And if 64, what variant (basic, home, premium, ultimate, professional, enterprise, etc.)

San_CSPro
San_CSProAuthor
Participant
August 5, 2013

What do you mean "I tried resetting the maker.ini file"? What are you doing when this error occurs? Maybe we can offer suggestions if we know what you were doing (or continue to do) when the crash occurs.


http://helpx.adobe.com/framemaker/kb/troubleshoot-system-errors-freezes-framemaker.html

In the above link, please see this point. 4. Re-create the FrameMaker's preferences file. That's what i said resetting maker.ini file. I tried this for solving the issue.

As for the issue occurrence, i dont have a clue when and why it occurs. I just start editing some document, this error pops-up randomly. When i open those documents in my colleague's machine, the error is not occurring. So i guess it is not specific to any of the FM file i am working on. It is something to do with the FrameMaker itslelf.

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