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Pieter_van_de_Sande
Known Participant
December 23, 2009
Question

Internal Error in Frame 9

  • December 23, 2009
  • 2 replies
  • 2628 views

Hi,

On several independent occasions I have been experiencing an internal error when using Framemaker 9. I have, as yet, not been able to detect any cause for this error. The error log that is supposedly created is not to be found and, as a result, has not been sent to Adobe. Probably, the latter is an organizational issue to be solved by my system administrator.

Error code received:

Internal Error 9004 5247548, 5814661, 5091061

Any ideas?

Much obliged,

Pieter van de Sande

Eindhoven, Netherlands

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    December 23, 2009

    Pieter, as a user forum we don't have access to the exact internal error codes, so it's more likely that somebody here might recognize a description of the symptom(s) of the crash, if you are able to identify what steps lead to the crash.

    As a first step, please let us know exactly the version of FM you're using (from Help > About, the "pxxx" numbers. And on what operating system and service pack are you using?

    Also, if you haven't yet applied the updates to FM, those would be a very good first step. The current version is 9.0.3, aka FM 9.0p250.   Also note that FM updates must be installed in order, individually, as F updates are not the more common "roll-up" style.

    Sheila

    P
    Pieter_van_de_SandeAuthor
    Known Participant
    December 24, 2009

    Thanks for your suggestions.

    I am using Windows XP sp 3 and have tried to instal updates. For my version, however, these were not available. My version of FrameMaker is 9.0p196, for which there is only an SDL Authoring plug in update.

    It is not that easy to indicate what triggers the program to halt and cause an error message to pop up. The message seems to appear at random as one time it appeared when I was worling on lay-out (paragraph tags, cell margins, table titles), but on another occasion the message displaying the error code appeared when I attempted to update the book file.

    My system administrator has changed the user rights for Framemaker after reading related postst on this forum, so FM can now do as it pleases as it is no longer restricted by any security means. After applying that it took several hours for the message to reappear, as it did before.

    I will now try and rename the linguistics file and see if that helps. Nope, Frame just halts on start up.

    Regards

    Pieter

    Jeff_Coatsworth
    Jeff_Coatsworth
    Braniac
    December 24, 2009

    I'm seeing several updates for your version on http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

    Remember to install them in order - FM updates are sequential, not cumulative. By the end you should be at 9.0.3 p250

    S
    susmur
    Inspiring
    December 23, 2009

    I'm afraid that I can't help you with the internal error, but I noticed that you can't find the FrameLog files. My FM 9 installation often crashes when I quit FrameMaker, and I've searched the entire machine for them, to no avail. I'm quite sure that this is not due to an administrative issue because a week earlier I still had FM 8, and there were quite a few FrameLog files in the installation directory. Other Framers suggested to search for the files in the user profile (appdata\FrameMaker\9, application data\FrameMaker\9 or similar), and I found the directory, but not the log files.

    Susanne

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