Internal Error in Frame 9

Report · Dec 23, 2009

Hi,

On several independent occasions I have been experiencing an internal error when using Framemaker 9. I have, as yet, not been able to detect any cause for this error. The error log that is supposedly created is not to be found and, as a result, has not been sent to Adobe. Probably, the latter is an organizational issue to be solved by my system administrator.

Error code received:

Internal Error 9004 5247548, 5814661, 5091061

Any ideas?

Much obliged,

Pieter van de Sande

Eindhoven, Netherlands

Report · Dec 23, 2009

I'm afraid that I can't help you with the internal error, but I noticed that you can't find the FrameLog files. My FM 9 installation often crashes when I quit FrameMaker, and I've searched the entire machine for them, to no avail. I'm quite sure that this is not due to an administrative issue because a week earlier I still had FM 8, and there were quite a few FrameLog files in the installation directory. Other Framers suggested to search for the files in the user profile (appdata\FrameMaker\9, application data\FrameMaker\9 or similar), and I found the directory, but not the log files.

Susanne

Report · Dec 23, 2009

Pieter, as a user forum we don't have access to the exact internal error codes, so it's more likely that somebody here might recognize a description of the symptom(s) of the crash, if you are able to identify what steps lead to the crash.

As a first step, please let us know exactly the version of FM you're using (from Help > About, the "pxxx" numbers. And on what operating system and service pack are you using?

Also, if you haven't yet applied the updates to FM, those would be a very good first step. The current version is 9.0.3, aka FM 9.0p250. Also note that FM updates must be installed in order, individually, as F updates are not the more common "roll-up" style.

Sheila

Report · Dec 24, 2009

Thanks for your suggestions.

I am using Windows XP sp 3 and have tried to instal updates. For my version, however, these were not available. My version of FrameMaker is 9.0p196, for which there is only an SDL Authoring plug in update.

It is not that easy to indicate what triggers the program to halt and cause an error message to pop up. The message seems to appear at random as one time it appeared when I was worling on lay-out (paragraph tags, cell margins, table titles), but on another occasion the message displaying the error code appeared when I attempted to update the book file.

My system administrator has changed the user rights for Framemaker after reading related postst on this forum, so FM can now do as it pleases as it is no longer restricted by any security means. After applying that it took several hours for the message to reappear, as it did before.

I will now try and rename the linguistics file and see if that helps. Nope, Frame just halts on start up.

Regards

Pieter

Report · Dec 24, 2009

I'm seeing several updates for your version on http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windows

Remember to install them in order - FM updates are sequential, not cumulative. By the end you should be at 9.0.3 p250

Report · Dec 27, 2009

Dear Jeff,

I too had found the site you mentioned but couldn't make out which update to use. The one closest to my version (9.0) is an sdl update, which i do no use. It seems as if the other updates are for other versions. Am I correct or could you please point out which I need?

Thanks a lot

Report · Dec 28, 2009

I've managed to download and install the updates. Thanks. Only the SDL one needs extensive authentication from my administrator, which is on holiday. Anyway, hope these patches will do any good.

Report · Dec 29, 2009

The SDL one is a free plug-in for FM; it's not required.

Report · Dec 29, 2009

I haven't found out yet what the exact purpose of the SDL plug-in is. Anyway, Frame has functioned correctly since installing the updates but I'm a bit hesitant to count my chicks before they're hatched.

Report · Dec 29, 2009

Here's the blurb about SDL -

http://www.sdl.com/en/products/global-ams/authorassistant.asp

Report · Jan 04, 2010

Thanks,

unfortunately, the sh*t hit the fan again when I was trying to specify tabstops in the top ruler. The program had an internal error and crashed again. The updates seemed to have solved this problem, but alas.

Report · Jan 28, 2010

I was reading your thread. I wanted to offer one thing that I've found for an error similiar to your error. My fully patched FM p250 crashes consistently when opening prior release documents that have missing fonts. Not sure if this helps you or not. I am about to post a new thread on this topic to see if I can get some help myself.

Cheers.

Report · Jan 29, 2010

I've just about reached the conclusion that there's something wrong or inconsistent in the way 9 converts files from previous versions....

I've made it my SOP, when opening a file from a previous release, to SaveAs MIF, open that file and then save as a FM 9 format. Seems to remove whatever glitches in the file(s) that cause problems.

If you have multiple files to open and save, omsys.com has a Wash-To-MIF utility that installs when you install their MIF2Go package. And it continues to work even if you don't get a license. Or you can do multiple file SaveAs with FrameScript.

Art

Report · Jan 29, 2010

I think so too. I had severe problems creating online help from my files using ePublisher. My workaround was to copy the entire content of this file to an empty file based on our template. It also seems to make a difference whether you open all the files in a book and save them all (causes problems) or whether you open and dave each file separately (seems to work better).